Group Leader Office Support
European Spallation Source Eric / Ekonomichefsjobb / Lund
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hela Sverige The Project Support & Administration Directorate at the European Spallation Source ERIC in Lund, Sweden, invites applications for a Group leader for the Office support group.
Description of directorate/group
The Office support group is part of the Administration Directorate and responsible for supporting ESS offices, workshops and labs with facility-, reception-, back-office services. With this new position the service management function will be added to the scope of the group.
We are proud of having our professional reception and service desk welcoming and supporting ESS visitors and staff on a daily basis. With a constantly growing organisation and a scientific project going from the construction phase into the installation phase the demand for new services and adjustments to existing services are a natural part of our daily work. Are you passionate about people and providing excellent service? Then you might be just who we are looking for.
Main responsibilities
As Group leader, you will have a combined role of leading the Office support team as well as being the ESS service manager. Your main responsibilities include being the line manager of a team of today 7 people. As line manager you will lead and develop an experienced team of receptionists, office caretakers and drivers. Included in this role is being responsible for budgeting, planning, resourcing and performance follow-up.
As service manager you are offering a Service Management function focusing on service strategy, design and operation. You are the service coordinator for the service portal service and responsible for the Service Catalogue at ESS, including ensuring that the relevant services are in place together with relevant processes (Incident-, request- and knowledge management). Included is also to develop the service function through monitoring service desk records and analysis reports, taking action to ensure that service levels are implemented and met across the organisation.
Our work environment is characterized by fast growth, high rate of work, and an international atmosphere with highly academic personnel. You must therefore enjoy the diversity of such, and have a personality suited for the challenges it holds. Our work environment is exciting and forward thinking and relies heavily on personal initiative.
Qualifications
You have several years of experience working as a manager including:
• developing team spirit and managing day-to-day work
• experience from implementing and operating a service management function
• experienced user of service management tools, such as Service Now or similar
• ITIL practitioner
• ability to work on a strategical as well as practical level
• budgeting and resource planning
You are service-minded and passionate about delivering quality services to internal and external customers. The role requires a holistic mindset and a solution-oriented approach to manage a variety of activities, projects and tasks. You value the contributions of others and thrive to empower your team. To be successful you have very good interpersonal skills and can easily communicate in both Swedish and English, in writing as well as verbally. You handle both internal and external relations in a professional and collaborative manner.
What ESS can offer
ESS can offer you a variety of things, such as passionate colleagues, a dynamic organisation built on diversity, and a challenging and high paced work environment where our employees take great pride in designing and building a world leading facility for materials research, all 450 of us.
If you join ESS, you will become an important piece of the puzzle, since all our skilled staff is needed in order to fulfill the overall mission. We value and need expertise, innovative minds, great ways of leading and interacting with others, and, of course, the ability to work with people regardless of culture and background.
We stand by our core values and they influence how we think, act and plan. We would love to introduce them for you; Excellence, Openness, Collaboration and Sustainability. If you share our values we believe this could be the start of something great together, allowing us to support you in your career and ambitions.
Duration & Location
The position is permanent with a six months' mandatory initial probationary period. Your work place will be situated in Lund, Sweden.
Start date
The position is to be filled as soon as possible.
Application & Contact
Please provide your curriculum vitae and cover letter in English by clicking on "apply" and following the instructions. Please note we only accept applications via the ESS website.
The deadline for applications is 27th of March 2018.
For more information regarding the ESS recruitment process, please follow this link
https://europeanspallationsource.se/ess-recruitment-process. For further information regarding the position, please contact Deputy Director for Project Support and Administration , Therése Welander, therese.welander[at]esss.se. For further information regarding the recruitment process, please contact HR, Anne Säfström Lanner, anne.safstromlanner[at]esss.se.
Varaktighet, arbetstid
Heltid/ Ej specificerat
Publiceringsdatum2018-03-07ErsättningIndividuell lönesättning
Så ansöker duSista dag att ansöka är 2018-03-27
Klicka på denna länk för att göra din ansökanFöretagEuropean Spallation Source ERIC
AdressEuropean Spallation Source ERIC
Tuna vägen 24
22363 Lund
KontorsadressTuna vägen 24
Jobbnummer 4005595
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