Global Technical Support Specialist to Polarium
Bravura Sverige AB / Supportteknikerjobb / Stockholm
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Bravura is a staffing and recruitment company for organizations that want to find Next Gen Professionals. We have lots of job opportunities, especially for you at the beginning of your career with 0-8 years of experience. Through us, you can work as a consultant or be recruited. Find your dream job - we help you succeed!
About the job:
This is a full-time consulting assignment that lasts for 5 months. You will be employed by Bravura and work as a consultant at Polarium. There are good opportunities for extending the assignment.
About the company:
Polarium is a Swedish company founded in 2015 dedicated to providing the best performing, safe and sustainable energy storage solutions (batteries) built on lithium-ion technology.
Their headquarters and R&D center are situated in Sweden and the manufacturing in Mexico and Vietnam. Through its global sales channels and representation in the US, South Africa, Sweden, UK, New Zealand and Indonesia, Polarium serves customers worldwide. Today, their market-leading solutions are in use on all continents and in all climate zones.
Polarium has been recognized as one of the fastest growing companies in Europe by the Financial Times' annual FT1000 ranking. With Polarium ranked seventh, the list highlights the company as the fastest growing in the Nordic region.
Tasks and responsibilities:
As a Technical Support Specialist your main task is to manage global customers and queries related to the after sales process, such as; Technical Support, Claims, RMA, Warranty, Repairs, Troubleshooting, Data monitoring, Installation coordination, Spare Part orders. You'll also be interfacing with the 2nd line repair team for all their repair jobs on the field. If needed, you'll be in contact with the R&D department to suggest improvements regarding the product.
As of today, you'll be the second person in the global support team. This means you'll have a key position in the team, and you'll be responsible building and improving knowledge database and ensuring SLA are met while working with process and routine improvements.
Education, Experience and Personal characteristics:
• Experience from working with technical support in a product company, B2B
• Experience from working with international customers
• Very good understand of hardware issues and understanding of software in a hardware content
• Excellent English communication skills
Merit:
• Experience from the telecom and/or electrical industry
• Knowledge of lithium batteries and the telecom energy
To succeed in the role, you are motivated by acting problem-solving with an interest and ability to immerse yourself in complex problems. You have a logical approach, prefer to trust data and tackle problems from an analytical perspective. Furthermore, as a person, you are curious, and you are motivated by starting and driving projects forward with an interest of learning new things. Finally, we see that you have a great interest in doing good for the planet!
Other information:
Start: ASAP, notice time are debatable
Location: Stockholm, Kista
Salary: Upon agreement
Having questions about Bravura's recruitment process? You can find answers to the most common questions by clicking the link: här
Are you curious about how our recruitment process is structured? You can find more information here:
https://www.bravura.se/din-karriar .
If you have questions about the service or about your registration, you are welcome to contact our candidate support on our chat,
info@bravura.se or 08-400 240 50 and we will help you. Specify what position and company you are applying for.
We recommend that you submit your application immediately as we make an ongoing selection. Welcome with your application!
Keywords: Technical Support Specialist, SLA, 2nd line, software, hardware, telecom, B2B, electrical, mechanical, battery, lithium, JIRA, Service Desk, ITIL, Sweden, Stockholm, English, full-time
Varaktighet, arbetstid
Heltid Tillsvidare
Publiceringsdatum2021-09-21ErsättningEnligt överenskommelse.
Så ansöker duSista dag att ansöka är 2021-10-21
Klicka på denna länk för att göra din ansökanFöretagBravura Sverige AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Bravura Sverige AB (org.nr 556752-0803)
Arbetsplats Bravura
Jobbnummer 5983334
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