Global support manager - Aftermarket Technology, Volvo Group
Volvo Group / Försäljningsjobb / Göteborg
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hela Sverige Do you want to be part of a team with energy, passion and strong will to improve customer satisfaction? Do you see opportunities instead of problems? Would you like to develop and drive a global support organization? Then come and join us at Aftermarket Technology as our next global support manager!
Role mission
In this position you will have the opportunity to run a global support operation and its related processes, you will have the responsibility to secure that we deliver premium support to all Volvo Groups workshops globally. To do this, you will work across many different areas to develop synergies and secure a consistent premium level of service for support. You will have a strong collaboration with many support organizations across the group to guarantee the full support chain. You will also collaborate with the different brands to propose, prepare and own the support level agreements (SLA).
As global support manager for Aftermarket Technology you have overall functional responsibility for the Technical Support Center (TSC). You will set the strategies and targets to develop the daily operation thereby securing the business and customer needs.
You will also have the important role to secure that data and statistics from support cases are transferred back to the organization in order to secure stable long term quality of the products.
Your Key Responsibilities
Lead the global Technical Support Center operation
Secure global coordination & strategies
Set up structures to secure a close cooperation to front and back offices to secure the support chain
Secure global quality and delivery related to support cases sent to Aftermarket Technology
Lead and follow up development of the global support including processes, deliveries & KPI's
Support tool implementation and optimization (Argus)
Plan and implement new areas of support and products releases through involvement in Product Development and process project
About us
As a Global support manager within Aftermarket Technology, you will part of a very passionate team!
Today, the Technical Support Center (TSC) organization is international and has six team members located in Gothenburg, Bangalore, and Curitiba. We also work closely with an external supplier. Support case handling is today outsourced to company with additional teams of support coordinators who are led from TSC. Our supplier has teams in Europe and Asia.
What we can offer you
What we offer is a challenging position where you get the opportunity to work closely with customer and end-users of the products Aftermarket Technology deliver. The support environment is fast moving, and you will be part of an area where we are always striving to improve! You will be able to grow a global network and you will work in a dynamic team where we collaborate, support and challenge each other.
For any further details kindly contact
Hiring Manger: Malin Husberg, +46(0)31 3224355
To really enjoy and be successful in the role, we believe you have:
Strong Aftermarket and Workshop knowledge
Excellent communication skills/Fluent in English
Ability to see the big pictures, and make priorities
Ability to set and work with measurable targets
Strong negotiation skills
Experience from working with external suppliers
The Volvo Group is one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
Volvo Group Trucks Technology provides Volvo Group Trucks and Business Area's with state-of-the-art research, cutting-edge engineering, product planning and purchasing services, as well as aftermarket product support.
With Volvo Group Trucks Technology you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.
Publiceringsdatum2018-06-21Så ansöker duSista dag att ansöka är 2018-08-10
Klicka på denna länk för att göra din ansökanFöretagVolvo Group
AdressVolvo Group
•
40508 Göteborg
Kontorsadress•
Jobbnummer 4218402
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