Global Support Engineer

Dfind Science & Engineering AB / Elektronikjobb / Mölndal
2017-09-28
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Global Support Engineer
Arcam provides cost-efficient Additive Manufacturing solutions for production of metal components. Arcam's Electron Beam Melting (EBM®) technology offers design freedom combined with excellent material properties and high productivity. Arcam is, through our solution orientation and comprehensive product offering, an innovative partner for advanced manufacturing, primarily in the aerospace and medical industries. Arcam provides EBM systems through Arcam AB in Sweden, powder metals through AP&C in Canada and implant contract manufacturing through DiSanto in the U.S. The company is listed on Nasdaq Stockholm and the Head Office is located in Mölndal, Sweden.

As Global Support Engineer you will work with advanced technical support for our customers and employees located in Europe, Asia and in the US. You will be responsible for customer cases from all over the world, including troubleshooting by analyzing log files and solve problems. You will act in an cross functional role and cooperate with other departments in order to provide accurate technical solutions for our customers, but also to provide feedback for improvement of the product.

The role also includes development and handling of routines for fault tracing best practice. You will write technical instructions for problem solving and be a part of our EBM training for customers and service engineers from all over the world. This role will include travelling.

Requirements

• M.Sc. preferably in Materials Engineering, Electrical Engineering or equivalent background
• Previous hands-on experience from working with project management and/or customer support
• Experience of troubleshooting of electrical systems, PLC, PC and mechanical systems
• Able to conduct training for customers and employees
• Knowledge of production and/or materials is an advantage
• Excellent level of English, both written and spoken and preferably one other language
Your personal qualities

• A burning interest in technology
• Able to communicate on all kinds of levels and within different cultures
• Customer focused
Our Offer

Full time position with a wide variety of added employee benefits, including bonus, flexible working hours, health and pension insurance benefits.

Contact

In this recruitment process we are collaborating with Dfind Science & Engineering. If you have any questions regarding the position you are welcome to contact the responsible recruitment consultant Emilie Hedman at +46 72 98 89 827 or by e-mail emilie.hedman@dfind.se

Apply Now, and join our team!

Interviews will be held continuously. To apply, please register your application as soon as possible but no later than October 30th, 2017

Varaktighet, arbetstid
Heltid Tillsvidare

Publiceringsdatum
2017-09-28

Ersättning
Fast lön

Så ansöker du
Sista dag att ansöka är 2017-10-31
Ange följande referens när du ansöker: 201085118
Klicka på denna länk för att göra din ansökan

Kontakt
Emilie Hedman emilie.hedman@dfind.se 0729889827

Företag
Dfind Science & Engineering AB

Adress
Dfind Science & Engineering AB
Östra Hamngatan 23
43137 GÖTEBORG

Kontorsadress
Östra Hamngatan 23, 41110 GÖTEBORG

Jobbnummer
3722774

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