Global Service Trainer Coordinator
Electrolux Laundry Systems Sweden AB / Organisationsutvecklarjobb / Ljungby
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hela Sverige Times are really exciting at Electrolux!
Technology and the digital future is fundamentally changing our business.
We are now increasing our office in Ljungby with a Global Service Training Coordinator.
Mission:
Create Courseware and arrange Service Training for local Trainers. Coordination of certification for Service Network (internal/external) and Service Sales.
This to create improved quality of installation, commissioning and repairs plus boost service sales.
Key responsibilities
• Training portfolio for a specific area
• Arrange global service training, based on identified needs, make plan publicly available
• Training portfolio to include not only product training but also training on basic technology (e.g. gas or heat pump) and Electrolux policies and processes (connectivity to be integral).
• Together with Global Service Network deliver the Technician Certification Program
• Courseware
• Identify needs of training courses based on feedback from Training Managers, business development, service network, technical support, Quality Field and product development.
• Courses can be web-based (e learning) or teacher-led; higher level technical training must be hands-on.
• Define the content, purpose, and aim of each training course with clear instructions/manuals as a vital component.
• Define the needed competence to take each course
• Order the creation of the training material from the competent resource (e.g. Product Care and/or Senior Service Tech Managers) and fine tune.
• Find, define and assign teachers to each course; included demands for cascading training (Train the Trainer Concept)
• Training planning
• Create and make available a global training calendar together with Training Manager and Training Center. Invite and administer the people attending.
• Drive Training (Change Management) as an Investment Project
• Deliver the Service Training according to the training calendar and the global training needs
• Connection to service packages
• Track competence and competence levels per resource
• Facilitate connection of needed competence levels into the service tool
Key functional qualifications
• Training and pedagogical skills
• Responsive to the needs of the organization
• Ability to handle many contacts
• Analytical and structured approach
• Ability to handle many simultaneous tasks
• Ambitious and target oriented
• Customer focus on correct and standardized behaviors
• Possibility and will for traveling
• Fluent in English and Swedish
Core Competencies
• Excellent knowledge and understanding of training as a systematic tool for continuous improvement and change.
• Good technical knowledge
• Experience of technical support and/or service work is a plus
• Computer skills, especially PowerPoint and databases
https://professional.electrolux.se/At Electrolux Professional in Ljungby we are about 550 proud employees!
For us going to work everyday has an even greater purpose than putting the latest product or technology on the market. It's about improving the everyday lives of millions. By staying humble and open for new ideas - we can push the boundaries for cooking, cleaning and wellbeing.
But to keep doing so, we need more people who want to innovate, re-imagine and take Electrolux story to the next level .
Publiceringsdatum2018-10-04Så ansöker duSista dag att ansöka är 2018-10-26
Klicka på denna länk för att göra din ansökanFöretagElectrolux Laundry Systems Sweden AB
AdressElectrolux Laundry Systems Sweden AB
Ringvägen 14
34180 LJUNGBY
KontorsadressRingvägen 14
Övrig information om företaget/organisationen Offentliga upphandlingar där Electrolux Laundry Systems Sweden AB varit leverantör Jobbnummer 4384001
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