Global IT Helpdesk Agent
Star Hunt / Supportteknikerjobb / Stockholm
Observera att sista ansökningsdag har passerat.
Visa alla supportteknikerjobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos Star Hunt i Stockholm,
Solna,
Sundbyberg,
Södertälje,
Västerås eller i
hela Sverige For our client we are looking for a Global IT Helpdesk Agent
Do you want to be a part of our excellent Helpdesk-team?
The Global IT Helpdesk-team in Sweden is looking for new members to strengthen its current team of 50 agents. The position is based in Stockholm and includes helping all their office-, warehouse- and call center-users worldwide with IT-related questions and support in accordance with our Incident Management process.
They are a global support-team that works 24/7. They divide the work into 2 shifts in Sweden and 1 shift in Hong Kong, meaning that they are handling the support from Sweden during 07:00-01:00 (summer time) and 07:00-00:00 (winter time) weekdays and weekends, all days!
We are looking for an individual who is service minded and has previous experience with similar tasks within an IT/support organization. You need to have good verbal and written communication skills in both Swedish and English. You should be a fast learner and above all have a positive and helpful attitude.
Your skills
1 year experience with similar tasks
Good verbal and written communication skills in both Swedish and English
Good knowledge of supporting computers running on Windows 7
Knowledge of administration in Active Directory e.g. users, computers, security groups and distribution lists
Knowledge of the applications included in the Microsoft Office 2010/13-suites
Knowledge of ITIL processes, specifically the Incident Management process
General work tasks
Phone
Email/Chat
Case/Request handling
Contact with external vendors
Operation Center
Quality Assurance regarding tickets
Your personality
Throughout your career you have created strong results. As a person, we believe you are ambitious, competitive, humble and communicative. You are constantly looking for possibilities to improve things. You value own responsibility, fast pace, teamwork and straightforward communication. You enjoy working in a global role, with many different contacts.
Start: 2018-09-24
Duration: 2019-03-24
Location: Stockholm
Work load: 100%
Working language: Swedish and English
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2018-08-24ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2019-02-10
Klicka på denna länk för att göra din ansökanKontaktMenna Belacevic
menna@starhunt.se +46 000 00 00 00
FöretagStar Hunt
AdressStar Hunt
Virkesvägen 12
12030 Stockholm
KontorsadressVirkesvägen 12, Stockholm
Jobbnummer 4308187
Observera att sista ansökningsdag har passerat.