Global Expert Claims Management - Tetra Pak - Logistikjobb i Lund
Global Expert Claims Management
Tetra Pak / Logistikjobb / Lund
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Are you passionate about customers, quality and continuous improvements? Then the position as Global Expert within Product Life Cycle (PLC) Process Excellence team might be the next step for you?

The global Product Life Cycle team within Technical Service works together with clusters and central organisations, across Packaging and Processing, to enable efficient and consistent performance to reach high customer satisfaction.

You will work in a diverse and international team, located in Lund and Modena, where you will have the opportunity to develop as an individual, contribute to develop the team capabilities and build a global network.

As Global Expert you will be responsible for driving and coordinating continuous improvement of all tools used in PLC process, with special focus on Quality and Technical Issue Management process (QTIM).

Main responsibilities

* Drive QTIM process and tool changes through projects and continuous improvements activities
* Report owner for the Cost of Poor Quality reports in BO
* Support business stakeholders in translating user needs into tool requirements
* Improve competence capabilities in organisa-tions by training and coaching the users in QTIM sub processes with main focus on Claim management, issue resolution cost al-ocation and Cost of Poor Quality reporting


As a team member in a global environment, we believe that you have strong analytical, communicational and interpersonal skills to meet our expectations.

Process orientation, service attitude and focus on results will also be essential to the success of this position as well as the ability to place priority and structure to work related matters.

This role requires good knowledge or experience of working with quality processes in a service or manufacturing environment.

You possess excellent knowledge of business processes; especially PLC and QTIM. Knowledge and experience in claims' management and Issue Resoution cost allocation are considered as a plus. Experience of QuTI-P, BO or other tools used will be an advantage.

The work will involve international contact so it is essential that you are fluent in English and have strong communication skills both verbal and written.

Please submit your application in English at no later than April 2nd, 2018.

For further information about the position, please contact Jenny Nygren at +46 733 36 29 25.

For trade union information please contact Unionen/Susan Stigborg-Andersson at +46 46 36 2432 or Akademikerklubben/Lars Haraldsson at +46 46 36 2533.

For information about your application, please contact recruiter Helena Erixonat +46 46 36 1433.


Så ansöker du
Sista dag att ansöka är 0001-01-01

Tetra Pak

Tetra Pak
Ruben Rausings gata
22186 LUND


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