German speaking Credit Risk Agent - Care by Volvo
Volvo Personvagnar AB / Kundservicejobb / Stockholm
2019-12-06
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➡️ Klicka här för den senare publicerade platsannonsen "German speaking Credit Risk Agent - Care by Volvo" (publicerad 2020-01-10) ⬅️
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hela Sverige Visa alla jobb hos Volvo Personvagnar AB i Stockholm,
Sala,
Finspång,
Gotland,
Skövde eller i
hela Sverige Who are we?
Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers' lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them.
Volvo Cars' continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.
Want to join us on our exciting journey?
The automotive industry is changing rapidly and so are the demands and expectations among consumers. Volvo Cars has taken a strategic decision to lead this change. This means not only continuing to build state of the art premium cars, but to rethink the entire consumer experience and creating competitive offers showing that we put our consumers' needs in the center. Care by Volvo is a groundbreaking premium Subscription Service which you don't want to miss out on!
What's in it for you?
As a Credit Risk Agent, you will be part of the Credit Risk team at Care by Volvo. We focus on credit and fraud risks with our product. When a customer applies, we look at thousands of data points to evaluate both the solvency and identity of the applicant, and we do that in less than a second utilizing cutting-edge technology. Many customers are approved automatically but a share we need to carefully investigate manually to make final decision - that's where you come in!
You will solve challenging problems in a unique environment - blending the startup culture of Care by Volvo and the mature business of Volvo Cars - with a talented and motivated team. You will be based in Stockholm but as you will be collaborating with colleagues in different geographic locations, a certain amount of travel is expected. We are not able to offer relocation support for this position.
What you will do
• Talk directly with customers and help them finalize their Care by Volvo application
• Review incoming applications daily and make manual credit and fraud risk decisions
• Improve automatic decisions by analyzing data and using case-by-case insights from customers
• Sample manual and automatic decisions and evaluate conformity with policies and instructions
• Design operational processes that improve customer experience and reduce operational costs
You and your skills
We are looking for you who:
• Is fluent in German
• Has excellent written and verbal communication skills in English
• Has at least 1 year of experience in a customer service role
• Has practical experience from credit underwriting or fraud investigation (meritorious)
• Has Bachelor's degree
On a personal level, we believe that you are somebody who thrives on delivering excellent customer experience. You have strong communication and problem solving skills as well as willingness to go into details. You have a natural ability to plan your work, cooperate, and follow up on deliveries. For this role it is also important that you are flexible and enjoy working in a changing environment.
How to learn more and apply
Please apply via the link provided by 5th of January. In this process, we work with continuous selection. Please note that applications and CV's will not be accepted via email.
Who are we?
Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers' lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them.
Volvo Cars' continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.
Varaktighet, arbetstid
Full Time Undefined
Publiceringsdatum2019-12-06ErsättningUndefined
Så ansöker duSista dag att ansöka är 2020-01-05
Klicka på denna länk för att göra din ansökanFöretagVolvo Personvagnar AB
Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "30147-31937203".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Volvo Personvagnar AB (org.nr 556074-3089),
https://www.volvocars.com/ Arbetsplats Volvo Car Corporation
Jobbnummer 4990957
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