German customer care in Gothenburg!
Manpower / Butikssäljarjobb / Göteborg
2019-02-22
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hela Sverige <p>Do you believe in world class customer care? Do you also speak German and have a background in service? Ausgezeichnet - you might be just who we are looking for! Keep reading and send your application today, interviews are held continuously and the position might be filled before the end date.</p>
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<h2 style="display: inline;">About the role: </h2>
As a Global Customer Care agent, your role will involve helping the company's German consumers working with support cases. You will also provide support and knowledge to local dealerships. It is a high-paced environment where you will have a lot of responsibilities. Your day to day duties will include answering emails and phone calls from customers, as well as local departments. In addition, you will work with administrative tasks. Here you will have the opportunity to work in a tight group where teamwork is a key component to their success.
Responsibilities:
* Working with support cases, over email and phone and being the main contact for German customers.
* Administrative tasks.
* Being in contact with different markets and actively working to improve customer service.
* Developing and maintaining working relationships with appropriate individuals or groups to ensure success in the daily activities.
* A lot of your cases will need high level problem solving and excellent customer service.
The assignment is through Manpower and you will initially be hired as a Manpower employee. The assignment will start asap and continue until the end of 2019 with good opportunities for extension. At first you will be working office hours, but in the near future you may work weekends and evenings as well.
<h2 style="display: inline;">Who are we looking for?</h2>
First and foremost, we are looking for someone with great knowledge and experience of customer service. We would like to believe that you have experience in working with service in some capacity, even if your background might not be in classic customer service. You are a capable multi-tasker and an excellent team player!
Requirements:
* Native or close to native German and good understating of English is necessary, both verbally and in writing. Experience of using business German is preferred.
* Excellent problem-solving skills and a lateral thinker
* Good administrative skills
* To be a decisive decision maker
* To have the right to work within Sweden
* You are available for start immediately
Ideal qualities:
* Experience from working with service. If you have worked in 2nd or 3rd line support that is highly meriting.
* An understanding of intercultural communication
<h2 style="display: inline;">What can Manpower offer you? </h2>
You will get an opportunity to build your career through Manpower, one of Sweden's largest and best employers. When you become a Manpower employee you will benefit from our enormous network that will give you stability and insurance in your career. We care about your career and want to give you every opportunity to grow through your assignment.
<h2 style="display: inline;">How do you apply? </h2>
It's easy! Just push the apply button and you're on your way. Note that we do NOT accept application through email or mail. Selection and interviews will be helt continuously.
<h2 style="display: inline;">Any more questions? </h2>
You can find most of your answers through Frågor och svar
If you have technical questions regarding your application you are welcome to contact Manpowers Webbsupport, 020-26 51 00.
If you have any other questions don't hesitate to send me an email at
erik.kamp@manpower.se.
We are looking forward to your application!</p>
Varaktighet, arbetstid
Heltid Contract
Publiceringsdatum2019-02-22ErsättningNot Specified
Så ansöker duSista dag att ansöka är 2019-03-08
Ange följande referens när du ansöker: ad4c4c0b-0163-
Klicka på denna länk för att göra din ansökanKontaktErik Kamp
Erik.Kamp@manpower.seFöretagManpower
AdressManpower
41104
41104 1480
KontorsadressLilla bommen 5A, 41104, Göteborg
Jobbnummer 4628438
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