Front Office Administrator within GMD BSO at AstraZeneca!
Adecco Sweden AB / Administratörsjobb / Göteborg
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hela Sverige Adecco is now looking for a passionate Administrator to the GMD Business Support Office in Mölndal which performs high level administrative support and administrative duties across GMD. You need to have experience in providing excellent customer service as well as relevant professional qualification in administrative skills. This is a consultant assignment starting in November 14th. We recruit on a rolling basis, so send in your application today!
GMD AdminDirect (Global Medicines Development) is part of the Business Support Office and GMD 's administrative support on demand function supporting around 3500 internal customers in Sweden, UK and US. The global operation consists of one Back Office located in Warsaw and four Front Offices distributed at the major AZ hubs in the three regions.
About the role
As allocated in AstraZenecas AdminDirect Front Office you will be the one interacting with the customers directly face to face. Customers will come to the Front Office and ask for various admin supports. Your responsibilities are to give admin support in general onsite tasks, support customers to enter tasks in the customer Interface, guide customers to correct support functions etc. You will interact with both the Coordinators as well as the Back Office staff in Warsaw and Front Office staff in the different regions.
You are the BSO first line support when it comes to onsite support, representing all of BSO. You will interact with customers and also deal with customers that are not happy with the support. You will constantly think of how to improve things and how to work smarter for the customers.
Furthermore, as Front Office administrator you will be responsible for introducing new customers to AdminDirect and arrange for them to be trained in how to use the service. The Front Office staff will be task managed by the Coordinators in Warsaw, but line managed by a local line manager.
Major Responsibilities:
• Work collaboratively with Global Colleagues to deliver a lean, consistent and professional global administration service to GMD customers
• Provide excellent Customer Service always being there to help and advise the customers
• Ensure good business understanding and show passion for customers
• Advise customers on the best way of conducting administrative tasks
• Participate in administrative continuous improvement activities
• Contribute to knowledge sharing within the Business Support Office
• Provide guidance/coaching and mentoring to colleagues where required
• Participate in training and development initiatives for administrators or other relevant training
• Hands on local support
• Practical Expense Reporting administration (receipts)
About you
For this position we are looking for a highly passionate and service minded administrator that has some years of proven record in providing excellent customer service. You have relevant professional qualification in administrative skills as well as demonstrated advanced proficiency across a broad range of administrative processes and procedures. It 's a requirement that you are fluent in both Swedish and English.
Skills and Capabilities:
• Ability to exercise considerable discretion, judgment, tact and diplomacy
• Demonstrated abilities to take the initiative to respond to rapidly changing priorities
• Ability to work independently with only general guidance
• Demonstrates a can-do approach and willingness to learn new skills
• Excellent time management and organizational skills
• Excellent interpersonal and communication skills as demonstrated by the ability to work effectively with others at all levels of the organization and externally
• Demonstrated ability to work successfully in a team environment
About the employment
The employment as project coordinator will be as a consultant with start in November 14th. To begin with, the assignment will continue to the end of April 2017, with a good chance of prolongation. The employment will be within Adecco Sweden.
Adecco is the world 's largest recruitment and staffing company and our most important asset is our qualified employees. With us, and on our customer assignments, you, as a consultant, will be appreciated for your difference-making competence! Your bank of experience will grow, as will your social and professional network of contacts. Adecco can offer you the opportunity of interesting assignments at attractive companies, of positions that perhaps never will be put on the open market.
We want you to feel good and will give you subsidies for preventive healthcare and discounts on training cards. In order for you to feel secure, you will also be covered by insurance and corporate healthcare.
About the application
The position will be appointed immediately and recruitment is therefore continuously during the application period. You apply by registering via the form below. Attach CV and cover letter. Application documents in both Swedish and English are approved.
The first step in our recruitment process is that you will get one or more tests sent to your e-mail. Adecco uses the tests as part of the process in order to make such a quality-assured and fair assessment as possible. The recruiter then goes through the applications received continuously and makes a first selection. If you have the profile we are looking for, you will be contacted for a telephone interview. Those who pass this stage of the process will be able to come to Adecco and meet the recruiter for a personal interview.
If you have questions about the assignment or the recruitment process you are welcome to contact the recruiter Johanna Lydén at 031-764 35 23
Welcome with your application!
Varaktighet, arbetstid
Heltid Visstid
Publiceringsdatum2016-10-27ErsättningFast lön
Så ansöker duSista dag att ansöka är 2016-11-14
Klicka på denna länk för att göra din ansökanKontaktJohanna Lydén 031-7643523
FöretagAdecco Sweden AB
AdressAdecco Sweden AB
Östra Hamngatan 26-28
41109 GÖTEBORG
KontorsadressÖstra Hamngatan 26-28
Jobbnummer 3140114
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