French Customer Service Agent for Fashion Stores

Bzt Fashion AB / Butikssäljarjobb / Malmö
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Inbound Customer Service Agent for Online Fashion Stores
(French) Full-Time; Malmö, Sweden

Job Description
You will provide personalized customer service of the highest level to our customers for all our brand shops in our Customer Service team. We would like our customer service agent to be native in French.

Main Job Tasks and Responsibilities
• Answer inbound calls to assist customers? inquiries
• Research required information using available resources and systems
• Handle and resolve customer complaints
• Provide customers with product and service information
• Identify and escalate priority issues
• Route calls and emails to appropriate resource
• Follow up customer calls where necessary
• Translating product descriptions from English to French.

Education and Experience
• Proficient in relevant computer applications including Microsoft office, etc.
• Knowledge of customer service principles and practices
• Experience in a call center environment and/or fashion retail
• Customer service experience in the fashion industry but not required
• Good keyboarding skills
• General product knowledge of fashion

You will be included in a dynamic and very positive environment of a young company with a rapid growth.

We are looking for a young person with a strong interest in working with fashion products in one of the most ambitious e-commerce companies in the Nordics. It is important that you have a structured and disciplined approach to work and have a high energy level.

Our offer
For the right candidate this is a unique opportunity to enter a young and successful company with lots of career opportunities. You will become part of a company with a very strong team spirit and an informal but highly professional working environment where constant improvement, dedication and determination are key words. You will be based on our office located very centrally in Malmö.

Contact Information
Please email your job application along with your CV to jobs@boozt.com . For additional information on the position, please contact Anastasia Dewangga to ade@boozt.com and +46 733 567 848.

About Boozt
Boozt (BZT Fashion AB) is a full-service e-commerce company, which has been building and operating online fashion stores since 2007. We work with both Nordic and International fashion brands. We manage the entire process of online sales, including logistics, product and order management, customer service, IT support and online marketing. We currently employ more than 60 employees in our headquarters offices in Malmö, Sweden.

Publiceringsdatum
2013-01-25

Arbetstider och omfattning
Tillsvidare
Heltid

Ersättning
Fast lön
Individuell lönesättning

Så ansöker du
Sista dag att ansöka är 2013-02-24
The position may be appointed before the last application date.
Ansökan kan skickas till e-postadress: jobs@boozt.com

Företag
BZT FASHION AB

Adress
BZT FASHION AB
NEPTUNIGATAN 1
21120 MALMÖ

Kontorsadress
NEPTUNIGATAN 1
MALMÖ

Övriga kontaktuppgifter
Telefonnummer: 040-128005

Jobbnummer
1448626

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