Forensic Tester/ Technical Sales Support(80/20)

Micro Systemation Ab (publ) / Datajobb / Stockholm
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Micro Systemation sells and develops systems for reading the contents of the seized mobile phones systems sold primarily to police, military and security services around the world - more than 95 percent is exported. The company is listed since 2011 on the Nasdaq OMX Stockholm. Headquartered in Stockholm and has five subsidiaries, in the UK, USA, Canada, Australia and China, and own sales in several countries.
For more information, please visit www.msab.com .

We are looking to hire a talented and committed Forensic Tester/ Technical Support Engineer to be part of the Micro Systemation Support team.

The Support Team provides 24/7 support of our software and systems to all of our customers via telephone, email and web forum. The successful candidate will be responsible for utilizing their skills to validate new devices which have been requested by the Development Department and to assist with resolving technical problems identified by customers. In support of our Technical Support Engineers you will be providing the critical validation of digital forensic results from our mobile device extraction tool XRY. You will need to be both very thorough and have an eye for details.

Candidates must be motivated and self-disciplined to work on a series of complex test routines against large quantities of varying mobile devices. You should possess a customer service focus and the ability to communicate issues within your team to ensure the appropriate levels of response are allocated. Success in this position can only be achieved through an analytical approach to device support, good communication and documentation skills, and the internal motivation to drive projects and deliver results. This is a great opportunity to expand your technical horizons in a dynamic setting with the opportunity to develop and progress anywhere within the Development Department.

Skills / Experience required:
• Technical basic education, preferably software/IT/electronics
• Excellent communication skills in both English and Swedish (written and verbal)
• Experience of Windows systems support and administration
• Experience from the Mobile phone or Data forensics is an advantage
• Populating data into databases and a detailed eye for accuracy
• Providing technically accurate information to staff and customers
• Checking details and documentation for improvement, updates and analyzing data logs
• Motivated by solving problems, putting energy in sourcing new information and performing product research
• Flexibility and strong customer-service focus as well as a demonstrable technical aptitude and a willingness to pick up and develop new skills

Key Responsibilities:
• Test all Hardware & Software, within a very fast-paced and demanding environment
• Contribute to the evaluation of the software function and its resources
• Ensure that forensic validation checks are performed and fulfilled
• Troubleshoot and resolve system errors and failures to root causeand report back to Development Department
• Ensures security procedures are followed and enforced
• Maintaining company documentation and databases for product development
• Support all MSAB Hardware, Software, within a very fast-paced and demanding environment and have the ability to quickly resolve minor technical issues by phone or email.
• Ensure that customer security procedures and protocols are followed and that enquiries are fulfilled and SLAs are met

Publiceringsdatum
2014-01-29

Arbetstider och omfattning
Tillsvidare
Heltid
Provanställning 6 månader

Ersättning
Fast lön

Så ansöker du
Sista dag att ansöka är 2014-02-20
Skicka in din ansökan med CV och personligt brev
Ange följande referens när du ansöker: Tester/ Support
Ansökan kan skickas till e-postadress: susanne.jegendal@msab.com

Kontakt
Susanne Jegendal, HR 08-7390270 (Vxl) susanne.jegendal@msab.com

Företag
MICRO SYSTEMATION AB (PUBL)

Adress
MICRO SYSTEMATION AB (PUBL)
Box 17111
10462 Stockholm

Kontorsadress
Hornsbruksgatan 28, 8tr
Stockholm

Övriga kontaktuppgifter
Telefonnummer: 08-7390270
Faxnummer: 08-7390170

Jobbnummer
1764388

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