Finnish speaking Team Manager

Stream / Försäljningsjobb / Helsingborg
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Stream Global Services AB provides technical support and customer support in the Nordic area. Stream
International helps both private- and business customers with support.

Description
One Finnish speaking Team Manager is needed for new client.

• Responsible for the daily one-on-one supervision and management of all Support Professionals on assigned team, typically a minimum of 20 direct reports.
• Ensures service delivered to our customers meets contractual Key Performance Indicator ('KPIs') obligations of our clients through the management of operational activity of the team.
• Under the direction of the Service Delivery Manager, the Team Manager implements systems and processes to achieve client-specified metrics while providing development opportunities to our Support Professionals.

Opening hours 7 am-12 pm Monday-Sunday.
Training start 1st August, in the US. Three weeks mandatory training.

Qualifications

Fluent Finnish/English language skills both written and spoken
Shift work required for this position.
Experience from manager position preferable.
Skill in providing an exceptional customer experience.
Skill in verbal and written communication to analyze, interpret and address customer needs.
Skill in time management and multitasking.
Skill in providing constructive feedback to others.
Proven success in motivation and leadership.
Demonstrated ability to coach and develop others to achieve desired results.
Ability to make quick, accurate and appropriate decisions.

Publiceringsdatum
2012-06-12

Arbetstider och omfattning
Tillsvidare
Heltid
Shift work required in this position.

Ersättning
Fast lön

Så ansöker du
Sista dag att ansöka är 2012-07-01
Apply here: Klicka på denna länk för att göra din ansökan
Ange följande referens när du ansöker: 17265
Ansökan kan tyvärr inte göras via e-post.

Företag
Stream

Adress
Stream
Rönnowsgatan 8
25225 HELSINGBORG

Kontorsadress
Rönnowsgatan 8

Övriga kontaktuppgifter
Telefonnummer: 042-4957700
Faxnummer: 042-4957001

Jobbnummer
1270359

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