Finnish speaking Helpdesk coordinator
Volvo Parts AB / Supportteknikerjobb / Göteborg
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hela Sverige The Helpdesk works with increasing customer satisfaction and improving service, by assisting the dealer with any type of logistical issues in case the dealer is not able to find the information or solve the problem himself and by informing dealers in a proactive way about disturbances in the supply chain.
We are today in the helpdesk supporting the Scandinavian markets and will now increase our responsibility with supporting also the Finnish market. Therefore we are now looking for new finnish speaking colleagues to join us.
Main responsibilities:
Solve problems related to missing deliveries, transport delays and complaints
Provide our customer, the dealer, information about estimated delivery time when spareparts are not in stock
Entering special orders when necessary and monitoring them from order to delivery
Support the development of the logistic set up by consistently building up structured logistical information
Give immediate support to the dealers when implementing new policies, new routines
Qualifications:
Fluency in Finnish, English and Swedish is mandatory
Customer focus with good communication skills
Computer skills
Experience in case logging system is considered a merit
High school degree
Working hours are adapted to customer needs and will be presented during the selection process.
Publiceringsdatum2010-09-28Arbetstider och omfattningTillsvidare
Heltid
Heltid/Tillsvidare
ErsättningFast lön
Enl avtal
Så ansöker duSista dag att ansöka är 2010-10-17
Sök tjänsten via vår hemsida
www.volvogroup.se Gå in på Karriär, Jobb i Sverige
Ansökan kan tyvärr inte göras via e-post.
KontaktHarry Hermansson, Action Line Manager, +46 31 322 4399
FöretagVolvo Parts AB
AdressVolvo Parts AB
40508 Göteborg
Jobbnummer 742320
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