Finnish Speaking Customer Service Agent To Fmcg Company!
MultiMind Bemanning AB / Kundservicejobb / Stockholm
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Visa alla kundservicejobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos MultiMind Bemanning AB i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige We are currently looking for a Finnish Speaking Customer Service Agent to an exciting FMCG company located in Stockholm. This is a recruitment with start as soon as possible.
About the role:
As a Customer Service Agent you will be a part of the Nordic Customer Service team. Your key accountabilities will be:
* Support and execute customer service activities in line with the Nordic business and Supply Chain strategies
* Execute order-to-cash activities from order management to invoicing
* Follow-up and handle deviations and master data errors
* Manage and report month end activities
* Follow-up on back-orders and blocked orders
* Manage customer requests and inquiries in a timely and respectful manner
* Ensure accurate and timely handling of customer returns and claims
* Identify and drive customer collaboration / satisfaction initiatives
* Support customer collaboration with strategic customers
* Ensure achievement of the relevant KPIs (Customer Satisfaction, Responsiveness, Claims, Perfect Order)
* Drive initiatives to improve efficiency, reduce costs and/or support sustainability objectives
* Identify and proactively define and implement improvements in order to achieve targets in sales, profitability, inventory, and cost
Your profile:
* Education in and experience of Business Administration, Supply Chain, Customer Service Operations or equivalent
* Min. 2 years of relevant professional experience within the area of Customer Operation or Customer Service
* Solution-oriented mindset and self-driven, curious with a continuous learning mentality, and challenges the status quo.
* Number driven and interested in digitalization and analytics
* Computer Skills (SAP, MS Excel)
* Strong problem solving and communication skills
* Passionate team player
* Fluent in Finnish, Swedish and English
Sounds interesting?
If you are up for the challenge and reckon that this position fits your profile, we would like to hear from you. Apply today, as we are reviewing applications ongoingly and the position might be filled before the application deadline.
Ersättning Fast lön
Så ansöker du Sista dag att ansöka är 2023-12-21
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare MultiMind Bemanning AB (org.nr 556782-9931),
https://www.multimind.se/ Kontakt Daniella Famili
daniella.famili@multimind.se 070-815 28 03 Jobbnummer 8278443
Observera att sista ansökningsdag har passerat.