Finnish Speaking Customer Service Agent
Nordbutiker i Sverige AB / Kundservicejobb / Norrtälje
2019-10-16
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➡️ Klicka här för den senare publicerade platsannonsen "Finnish Speaking Customer Service Agent" (publicerad 2020-01-09) ⬅️
Visa alla kundservicejobb i Norrtälje,
Vallentuna,
Vaxholm,
Täby,
Värmdö eller i
hela Sverige Visa alla jobb hos Nordbutiker i Sverige AB i Norrtälje,
Stockholm eller i
hela Sverige Do you have an interest in e-commerce and online sales?
Do you appreciate receiving and providing excellent customer service?
Do you want to be part of a young and expansive team working with electric vehicles?
About Nordbutiker:
Nordbutiker is one of Scandinavia's largest online retailers specializing in light electric vehicles. We are a Swedish company situated in Norrtälje, Sweden (45 mins North of Stockholm) and we currently have operations in Sweden, Denmark, Norway and Finland.
Since starting up in 2006 we have grown from being a one-man start-up operating out of a garage to becoming a multinational corporation that now employs approximately 30 employees.
Our business is mainly focused on importing and selling goods through our own privately-owned web shops. The company currently owns and runs approximately ten different web shops which are focused on different niched product groups. The product range spans all the way from electric scooters, hoverboards, electric bicycles and mobility scooters to exercise equipment and baby monitors.
We are currently in the middle of an expansion phase where we are investing in further development of our web shops in Norway, Finland and Denmark. Because of this expansion we are currently looking for new enthusiastic team members who speak Finnish, Norwegian or Danish. You can find more information about our web shops and products by visiting some of our web shops:
www.rull.fiwww.evobike.fiwww.sportig.fiwww.blimo.fiWhat you'll be doing:
You will initially be a part of our expanding team of 10-12 customer service agents working from our office in Norrtälje, Sweden. Your main tasks are answering inbound phone calls and e-mails from our Finnish customers, providing them with both sales assistance and excellent after-sales support. For candidates with experience of working with social media, graphic design and/or Google Ads there will be opportunities to work with those kinds of tasks too. Working hours are primarily normal office hours.
The Customer Service Agent's responsibilities will include:
• Responsible for dealing with all aspects of the customer ordering experience, dealing with enquiries both verbally and through email.
• Working with different ordering and communication channels, taking calls from customers, processing orders.
• Providing after-sales service for our customers.
• Working on individual tasks to complete the team's daily workload.
• Assisting in further developing our marketing and sales channels in the Finnish market.
For the right individual there will be advancement opportunities at Nordbutiker. If you are interested and show ambition, you will have the opportunity to develop into a Country Manager with a greater responsibility over our presence in the Finnish market.
What we're looking for:
We place a greater value on your personal qualities rather than your years of experience. Your positive attitude and exceptional verbal and written communication skills allow you to provide excellent service to both customers and colleagues. We work in an environment where we manage many cases at the same time, and as such we hope that you thrive when working in a high-paced environment.
Good multitasking skills, thoroughness and a sales- and service-oriented mindset are highly desirable traits for this position. Fluent Finnish(both spoken and written) is a requirement.
No previous knowledge of our product range is required as you will receive an introduction with training when starting the job.
Position Requirements:
• Fluency in Finnish (both written and spoken) is essential for this role.
• Some customer service experience would be preferable.
• Sales experience is preferable.
Personal Requirements:
• Excellent communication skills, both verbal and written.
• Excellent telephone manner.
• An ambitious mindset; constantly striving to improve yourself and those around you.
We are looking forward to your application! Come join our team!
Publiceringsdatum2019-10-16Så ansöker duSista dag att ansöka är 2019-11-15
AdressNordbutiker i Sverige AB
Gösvägen 28
76141 Norrtälje
Arbetsgivarens referens Arbetsgivarens referens för detta jobb är "Norwegian Customer Service".
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Nordbutiker i Sverige AB (org.nr 556908-9385)
Gösvägen 28 (
visa karta)
761 41 NORRTÄLJE
Ansökan E-post:
ansokan@nordbutiker.se Jobbnummer 4861418
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