Finnish Call Centre Advisor -Gothenburg
Totalstay Ltd, Uk Filial / Administratörsjobb / Göteborg
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hela Sverige Visa alla jobb hos Totalstay Ltd, Uk Filial i Göteborg Our Company is an international online hotel reservation business specialised in quality hotel accommodation at discounted rates. We are a growing Company with a dynamic and vibrant team. We are now seeking a Call Centre Advisor with previous relevant experience to provide first class customer service advice to the company?s direct clients by identifying and providing solutions to customer needs in a timely and professional manner.
Duties and responsibilities:
Provide advice, support and manage enquires and bookings from agents, affiliates and sales offices via in house computer system, telephone, email or fax
Ensure that all enquiries and requests are managed to a successful conclusion by following guidelines and procedures.
Deliver a first class customer service and recognise the importance of customer retention and relationships with suppliers/other departments within the organization.
Prioritise the workload according to deadlines
Portrays a professional approach to customers at all times
Negotiate best possible rates and conditions with suppliers
Maintain and enhance good business relationships with agents, affiliates and suppliers
Update IT systems with bookings and other information
The successful candidate will have previous experience in:
Essential:
Experience working in a customer facing role
Fluency in spoken and written Finnish, English and Swedish
Computer literate
Good negotiation and influencing skills
Accuracy, research skills and attention to details
Team working skills
Ability to work under pressure and to meet tight deadlines
Resilience and open to working in an ever-changing environment
A ?can do? approach and willingness to take ownership for decisions
Desirable:
Travel industry experience
Travel related qualification, Knowledge of any other European languages
Hours of work:
This is a full time, permanent role. The core hours of work in the Call Centre are between 8.00 and 18.00 Monday to Friday and between 10.00 and 18.00 on Saturdays, Sundays and Public Holidays.
If you can offer us hard work, a passion for business growth and the benefit of your experience in a customer service role, we are waiting for your application!
Please apply via email to
sofia.ljungberg@totalstay.com and to
Loredana.pierini@totalstay.comadding a covering letter to explain why you are interested in this role.
Deadline for the applications is 31st March 2013
Publiceringsdatum2013-03-23Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duAnsökan kan skickas till e-postadress:
sofia@totalstay.comFöretagTOTALSTAY LTD, UK FILIAL
AdressTOTALSTAY LTD, UK FILIAL
Vågmästaregatan 1 B
41702 GÖTEBORG
KontorsadressVågmästaregatan 1 B
GÖTEBORG
Övriga kontaktuppgifterTelefonnummer: 0317447550
Jobbnummer 1502388
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