Field Service Engineer
Park Place Technologies / Elkraftsjobb / Stockholm
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hela Sverige Visa alla jobb hos Park Place Technologies i Stockholm About us:
Thinking about a career with Park Place Technologies, one of the best, coolest, and healthiest companies in Ohio 8 years running? We've grown 20%+ year-over-year for almost a decade, providing amazing internal advancement opportunity while maintaining an employee-centric culture unlike anywhere else. Join us for the ride of your life!Join one of the fastest growing sectors of the IT universe.Take part in our one-of-a-kind company culture!One of the best benefits packages in the area!
Work tasks:
Responsible for providing onsite support to customers within a geographic territory supporting the install base per the terms of the SLA (Service Level Agreement) with PPT. Specifically, the FSE provides remedial computer hardware service (break fix). Must be available to respond to customer issues 24/7 and service all equipment regardless of product training within the designated service area. Participate in After Hours Support Team - providing first response to incoming customer service requests after normal business hours. During normal business hours this is a function of our customer support center.Responsible for providing onsite support to customers within a geographic territory supporting the install base per the terms of the SLA (Service Level Agreement) with PPT. Specifically, the FSE provides remedial computer hardware service (break fix). Must be available to respond to customer issues 24/7 and service all equipment regardless of product training within the designated service area. Participate in After Hours Support Team - providing first response to incoming customer service requests after normal business hours. During normal business hours this is a function of our customer support center.A Field Service Engineer (FSE) is an experienced technician who is accustomed to and comfortable with any range of technical issues that they encounter in their install base. May serve as "senior" or mentor role to an Associate.ESSENTIAL DUTIES AND RESPONSIBILITIES: Provides onsite technical customer support:. Ensures timely, professional, and effective response to customer service needs to maintain a high level of customer satisfaction.. Provides effective problem determination before arrival; determines needed parts and documentation to minimize down time and multiple trips.. Performs service in a cost effective manner.. Displays professional attitude and courtesy while on site. Maintains effective communication with customer and our customer support center during repair process and any projected delay. Analyzes software and hardware error logs and utilizes diagnostics or operating system to ensure timely and effective repair. . Utilizes multiple tools for remote system connection to perform remote diagnosis, repair or configuration changes.. Follows customer specific repair procedures.. Assesses current and future customer needs based on usage of the system.Inventory / Parts Management:. Determines needed parts and quantities based on contracts in service area. Returns bad or excess parts in a timely manner.. Manages accurate inventory count, daily and as required and performs bi-yearly physical count inventory.Administrative:. Accurately completes and timely returns audit forms, email replies, timesheets and expense reports. Attends and participates in regularly scheduled team meetings.*Accounts for all activities correctly using Field Point time reporting utility*OTHER DUTIES AND RESPONSIBILITIES: . Other duties as assigned.SUPERVISORY RESPONSIBILITIES: May serve as "senior" or mentor role to and Associate Field Service Engineer (Associate FSE).
Qualifications:
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)Education Bachelor's degree in related field (i.e. Computer Science, Engineering) or equivalent experience.Experience . Minimum five (5) years related experience working with OEM data center hardware.. Successful Prior Field experience, required.. Solid technical aptitude, required.. Understanding of different OEM equipment.. Evidence reflecting ability to work long and/or unusual hours while maintaining effectiveness (manage being on call 24/7). . Demonstrated experience providing Customer Service (may be internal to organization) and ability to put the Customer Needs first.. Proven ability to work independently, while exhibiting leadership and collaboration, when working with others.Certifications or Licenses Not required, but A+ Certification and other OEM computer hardware certifications from major vendors such as Dell, IBM, HP, etc. are helpful.Must possess a valid driver's license and an appropriate driving record based on the position travel requirements.Will be subject to post employment background checks, as appropriate. Could be subject to future screening of driving record as ability to drive in compliance with Federal and/or state law is an essential requirement of the position. Special Knowledge, Skills & Abilities Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Communication Skills: Excellent communication and interpersonal skills. Ability to read, to analyze, and to interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of employees, managers, vendors, customers, and/or the general public.Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.Other Skills: Ability to tackle new technical problems/equipment, and resolve efficiently and accurately. Ability to clearly and concisely articulate technical information in layman's terms. Strong decision making and problem solving / troubleshooting skills. Ability to manage stress and work with customers in stressful situations.
Varaktighet, arbetstid
Permanent Full time On call every few weekends
Publiceringsdatum2018-02-01ErsättningFixed monthly or hourly salary
Så ansöker duSista dag att ansöka är 2018-03-01
Kontaktbanderson@parkplacetech.comFöretagPark Place Technologies
Jobbnummer 3938576
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