Field Service Engineer - Electron Microscopy
Thermo Fisher Scientific / Elektronikjobb / Stockholm
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Sweden, Stockholm-area
Would you like to work with systems and value-added services that enable our customers to conduct cutting-edge scientific research and develop Nobel Prize winning techniques?
Do you want to be a part of a company known to be a fast-paced global leader in serving science? Are you passionate about making a difference and providing professional service for high-tech equipment?
In this role you will join Thermo Fisher Scientific's Materials and Structural Analysis Division (MSD), which used to be called FEI before being acquired by Thermo Fisher Scientific in 2016. Your key responsibilities:
• Performing field service activities, including on-site installation, upgrades, preventive maintenance and system repairs.
• Solving a broad range of hardware and/or software problems of varying scope and complexity
• Coordinating your own work schedule with direct colleagues, service operations and management.
• Instructing customers in the use of our instruments to ensure safe and effective customer operations
• Providing proactive and responsive technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation
• Producing timely and accurate reports of your activities: e.g. service reports and expense reports
• Assuring highest level of Customer Experience to achieve customer satisfaction and loyalty
• Providing Account Managers with sales leads
• Providing feedback to support teams for correcting system documentation and updating procedures.
This role suits someone who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success.
To succeed in this role you should have or be:
• A degree or equivalent qualification in mechatronics, electronics/engineering or other applicable experience in a high-tech environment.
• Analytical trouble shooting and problem solving abilities
• IT skills, including TCP/IP networking
• Excellent communication skills in English, verbal and in writing. Swedish and other Nordic language skills are preferred
• Independent, service-minded and educational in the approach towards customers
• Organised and be good at motivating yourself
• A strong team contributor and able to connect with colleagues in the region, despite working remotely.
• A natural interest in staying up to date with trends in technology and IT
• Knowledge of Electron Microscopes is an advantage but not a requirement
It is essential that you have a driving licence and that you are able to travel up to 70% of the time both locally in Stockholm, but also across the Nordics and Europe.
The division and our instruments:
In this division we design, manu¬facture, and support the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales. Combining hardware and software expertise in electron, ion, FTIR, NIR, NMR UV/VIS and light microscopy with deep application knowledge in the materials science, life sci¬ences, electronics, and natural resources markets.
Check out these videos to get more insight in what it means to work on our complex High-Tech Transmission Electron Microscopes. These high-end tools are being produced in our cleanrooms in Eindhoven, the Netherlands.
• Thermo Fisher corporate organization
https://www.youtube.com/watch?v=ABSxT6Y099I • Inside the Titan Transmission Electron Microscope
https://www.youtube.com/watch?v=2wEmsDh_l_A• How to make a microscope
https://www.youtube.com/watch?v=9W6J_f4yVVgAPPLY NOW at our career site
http://jobs.thermofisher.comWe look forward to receiving your application as soon as possible, selection is on-going!
If you have questions then please contact Coen van de Coevering at
coen.van.de.coevering@thermofisher.com As the world's leader in serving science, Thermo Fisher Scientific is a driving force in the research, healthcare, industrial and applied markets, generating more than USD 20 billion in annual revenue. No other company can match our range of customer touch points - technologically, geographically or commercially. We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe and moving forward with thousands of important projects that improve millions of lives. At Thermo Fisher Scientific, each one of our 65,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission - enabling our customers to make the world healthier, cleaner and safer.
Varaktighet, arbetstid
Location : Sweden - Remote / Field Sweden - Stockholm Sweden - Uppsala
Publiceringsdatum2018-07-05Så ansöker duSista dag att ansöka är 0001-01-01
FöretagThermo Fisher Scientific
AdressThermo Fisher Scientific
Box 6460
75137 UPPSALA
KontorsadressRapsgatan 7P
Jobbnummer 4241962
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