Field Product Specialist Engine & SW Global Tech
Volvo Construction Equipment AB / Elektronikjobb / Eskilstuna
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Field Product Specialist Engine and Software_ Global Tech Support Volvo and Deutz engine, mainly for Wheel Loaders / Excavator / Articulator Hauler
Function
Provide field technical support to regions and dealers in all markets for Wheel Loaders/Excavator/Articulator Hauler
Key responsibility
• Manage technical support for Wheel Loaders / Excavator / Articulator Hauler
• Show the difference in deliveries is direct support to markets in case of machine down which couldn?t be resolved by dealer and region
• Trace the cause of problems and failures independently and if necessary, also can perform a mechanic job at a supreme level.
• Be special correspondent between site and office
• Be GTS Early Warning Team /SWAT member for on site failure inspection of new launched machines
• Be partner to dealer mechanic
• Secure that R&D, Operation and regions receive all necessary support
Job description
On site
• On site trouble shooting and eliminate technical failure as fire fighter in urgent case
• On site in-depth failure inspection and deliver all information to relevant stakeholders, RTS, GTS, PM, FQA and TP/TnPO in the process
• Support field test on machine with improved solution, solution validation perspective
• Do training toward dealer or customer on mechanic/ machine set-up & operation works when requested
• Technical support in product set up for different (specific) application
• Technical support in operation for different (specific) application
On office
• Do indexing of Techline calls in the system
• Help GTS team out to exchange technical knowledge and field experience in between
• Technical support in usage of special attachments/application
• Be a member of Service Reference Group meeting
• Be a member of New Product Development Project, Global Tech Support perspective
Interface with other functions
• Regions and Dealers
• Product Maintenance and Field Quality Analyze
• Technology Platform / TnPO
• Product Platform
• Operations
• Other Global Technical Support departments
In this position you will report to Manager VCE Global Technical Support, Wheel Loader L60-350. The location of this position is Eskilstuna, Sweden.
Experience and qualifications:
• Preferred in Engineering area such as the mechanics, electric and electronics
• Minimum of five years relevant industry experience with a good technical understanding of construction machinery or similar
• Good communication skills and an ability to interact with people on all levels
• Ability of problem solving and analysis in an analytical and structured manner
• Ability to thrive in a dynamic, fast-paced, matrix environment
• Good skills in written and spoken English is a must
• Travel required. Around 30-40% of working time. No restriction on the overseas business trip.
Managing Diversity
We actively promote diversity in the areas of; gender, ethnic origin, age, religion, accent, sexual orientation, marital status, academic/vocational qualifications
If you are interested and would like to work in our team, please send your application as described 2014-08-20 at the latest.
We are looking forward to receive your application.
For further information, please contact:
Jeff Jung, VCE Global Technical Support Manager, Wheel Loader, phone: +46 16 541 5938
Publiceringsdatum2014-07-08Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2014-08-10
Klicka på denna länk för att göra din ansökanFöretagVolvo Construction Equipment AB
AdressVolvo Construction Equipment AB
63185 Eskilstuna
Jobbnummer 1934747
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