Faktory Service Desk - Danda AB - Supportteknikerjobb i Olofström
Faktory Service Desk
Danda AB / Supportteknikerjobb / Olofström

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The Service Desk deliver both support for the application portfolio, Manufacturing, Logistics and critical infrastructure components such as network, storage and shop-floor equipment.

Types of application that are included in the application portfolio:

* Production Control Systems
* Warehouse Management Systems
* Location systems
* Facility Management systems

Example equipment that our end-users can call about:

* Vehicle mounted PC's
* Vision and ID-systems (Cameras)
* Industrial PC's/laptops/Thin clients
* Industrial handheld PDA's or scanners
* Laser and label printers

Required Qualifications

* Basic network skills: Knowledge of DNS, DHCP and TCP/IP. Experience of Cisco switches is qualifying.
* PC's: Good knowledge of computer hardware and peripherals. Good knowledge about different OS deployment solutions.
* Tools: Hand on experience on ITSM tools like Service Now.
* Service Desk: 1-2 years of experience from IT Service Desk is required
* Driver's license: Swedish B-license
* Native Swedish speaking skills

Meriting Qualifications

* Active Directory: Knowledge of how to create accounts and basic GPO knowledge
* Client OS: Experience from Windows 7, Windows 8.1, Windows 10, Windows Embedded (all versions)
* Server OS: Experience from Windows Server systems, OpenVMS systems is qualifying
* Network: Experience of Cisco switches and routers
* ITIL: Basic understanding of ITIL processes
* Knowledge and experience from the automotive industry and/or industrial equipment is an added advantage
* Leadership experience

Soft skills:

* Excellent communication skills, both written and verbal in Swedish (native) and English
* Humble approach towards both duties at hand and colleagues
* Good troubleshooting skills
* Can perform under stressful situations
* Strong coordination skills
* Leadership experiences

Ability to work independently as well as in a team We look forward to receiving your application!

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Sista dag att ansöka är 2021-01-30
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