Factory Support Engineer to AO Service Nordic
AO Service Nordic AB / Supportteknikerjobb / Mölndal
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hela Sverige Visa alla jobb hos AO Service Nordic AB i Mölndal,
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hela Sverige A&O support engineers serve hundreds of thousands of users in over sixty countries. Our team has extensive local knowledge as well as the skills and know-how that cover every aspect of IT - from simple desktop installations through to complex server and network support
We tailor our service to exactly match each client's individual needs and use our extensive network to extend our team's reach to nearly every geographical area across the world. We pride ourselves in being able to deliver consistently high levels of service whilst remaining highly cost-effective.
Our established worldwide engineering capabilities mean that we can often initiate service in extremely quick timescales, typically turning round service requirements for global project roll-outs or high volume break/fix programmes in a matter of weeks.
Each client and project we support has dedicated project and service delivery managers that are assigned for the lifetime of the customer contract, allowing us to develop highly collaborative relationships that strive for continuous improvement and cost reduction.
www.aoitgroup.comResponsibilty
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with escalation processes.
• Escalate hardware related problems to the third party warranty and non-warranty supplier.
• Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
• Provide initial assessment of urgency and business impact on all support calls.
• Record incident resolutions in Service Now.
• Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
• Support the following technologies: Microsoft Office 2003/7/10 products - Outlook, Word, Excel, Access, Web browsers, Windows XP/7/8, desktops, laptops, printers, networked copiers, NIC's, basic LAN/WAN connectivity and others as assigned.
• Receive, escort and guide 3rd party suppliers On Site.
• Spare part administration.
• Asset Inventory management.
• Strong problem resolution skills required.
Your technical background
• Server: Knowledge on hardware troubleshooting, Racking and Stacking, basic troubleshooting of Server Operating systems, raid configurations for Open VMS / Unix / Windows servers
• DC Facilities : Knowledge on managing server room components like Power, UPS, Air Conditioning, Cable Management and monitoring the environment
• AD: Knowledge on - Active directory, Proxy, DNS, Group Policy.
• Network: Knowledge on - LAN setup, basic switching, passive networking, cable management (Data / Voice), Wireless AP.
• Desktop Security: Knowledge on - Antivirus deployment and update, patch management, monitoring and reporting, Disk Encryption, End-user backup, RSA securID.
• Desktop, Laptop, Handheld devices: Hands on experience in OS build, OS deployment / provisioning, common application installation and troubleshooting, Hardware knowledge, disposal (disk wipe / degaussing), Smart Phones, Tablets, Thin Clients, beamers, Video Conference equipment, Analogue / Digital Phone sets, Web cameras, Lasermarkers, Applicators, PDAs.
• Printers: Hands on experience in managing printers (Local & Network printers), toner /consumables (staples) / maintenance kit replacement.
• Tools: Hand on experience on ITSM tools like Service Now.
• ITIL: Knowledge of ITIL processes and procedures.
Personal skills:
• Excellent in verbal , written communication, personal interaction skills
• Problem solving abilities.
• Can perform under stressful and stringent timelines with minimal help and ownership
• Manage multiple assignments simultaneously and coordinate with users for timely completion.
• Flexible to work in 24x7 environments.
• Ability to work independently and in a team environment.
• Ability to communicate well with internal and external contacts.
• English proficiency level - 4 out of 5
Application
In this recruitment A&O Service Nordic cooperate with Dfind IT. Please submit your application (in English or Swedish) at your earliest convenience, as interviews will be held continuously at
www.dfind.se/it . For further information about the position and the application process, please contact Recruitment Consultant Carina Almquist at
carina.almquist@proffice.se or 0733-434408.
Ort: Göteborg
Uppdragsgivare: A&O Service Nordic AB
Publiceringsdatum2014-06-13Arbetstider och omfattningHeltid Tillsvidare
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2014-07-01
Ange följande referens när du ansöker: 200599285
Klicka på denna länk för att göra din ansökanKontaktCarina Almquist 0733-434408
FöretagAO Service Nordic AB
AdressAO Service Nordic AB
Kråketorpsg. 20
43153 Mölndal
KontorsadressKråketorpsg. 20, 43153 MÖLNDAL
Jobbnummer 1909948
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