Extra Telephone Operator
Amerikanska Ambassaden / Receptionistjobb / Stockholm
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hela Sverige Visa alla jobb hos Amerikanska Ambassaden i Stockholm Beskrivning av arbetsuppgifter:
Provide general information to the public on a multitude of topics but especially on United States visa regulations and application procedures.
Answer and screen incoming calls to the Embassy switchboard and direct and/or refer them in a polite and efficient manner to the various Embassy sections, other US Embassies and to other Swedish and American societies and organizations.
Beskrivning av kvalifikationer:
Education: Completion of Secondary School
Prior Work Experience: 2 years experience in a reception or customer service position
Language Proficiency: The jobholder must read and speak Swedish (level 4) and English (level 4) fluently.
Job Knowledge: An understanding of the United States and Swedish society and its organizations. A working knowledge of computer applications including Word, Outlook and Internet Explorer
Skills and Abilities: The jobholder must possess tactful people skills. The Telephone Operator is almost always the first point of contact with the public and often has to handle callers who are irate due to time restrictions or lack of feedback regarding their visa application. The Telephone Operator must skillfully handle these and other callers in a professional manner. Occasionally the Telephone Operator must tactfully and professionally answer to terrorist threats. The incumbent must also have the ability to develop procedures on how to handle caller's questions and the ability to develop innovative methods in order to streamline the feed back process and answer to Frequently Asked Questions (FAQs).
This is a When Actually Needed position. The incumbent would work extra when needed (about 1-2 days per week).
Publiceringsdatum2011-10-15Arbetstider och omfattningVisstidsanställning 3 - 6 månader
Deltid
about 1-2 days per week
TillträdeOn or about Nover 7, 2011
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2011-10-28
Ange följande referens när du ansöker: Telephone Operator
Ansökan kan skickas till e-postadress:
hrstockholm@state.govFöretagAmerikanska Ambassaden
AdressAmerikanska Ambassaden
11589 STOCKHOLM
KontorsadressDag Hammarskjölds väg 31
KontaktuppgifterTelefonnummer: 08-7835544
E-postadress:
hrstockholm@state.gov Jobbnummer 1055673
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