Expert Technical Support Engineer - Smart Buildings - 0052LX
Schneider Electric / Elkraftsjobb / Lund
2019-01-15
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➡️ Klicka här för den senare publicerade platsannonsen "Expert Technical Support Engineer - Smart Buildings - 0052LX" (publicerad 2019-04-26) ⬅️
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hela Sverige What we are looking for
We are currently seeking a highly motivated and enthusiastic support engineer for our Global Expert Technical Support team to assist technicians, application engineers and sales representatives in selecting, integrating, implementing, maintaining and troubleshooting our Building Management products, fr om basic metering to complex, mission critical turn-key systems. The Expert Technical Support Group also interacts closely with the R&D departments including Software and Hardware development, based in 3 continents.
Responsibilities:
• Resolve advanced technical problems brought to us by customers, Application Engineers, Sales personnel and Engineering.
• Identify and qualify product failures, and assist Engineering in understanding and resolving them.
• Case tracking with entries in our CRM system.
• Research and documentation of technical problems and solutions.
• Design, plan, research, evaluate and test complex systems used to monitor and/or control electrical equipment and building management systems.
• Remote connection to customer installations for troubleshooting and healthy system checks.
• Other duties as assigned.
• Prioritize critical site escalations, especially for Global Strategic Accounts and Strategic Partners.
What do we offer
At Schneider Electric we have a strong belief in people. We seek out, recognize and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success - on the job and beyond. Therefore, we are offering an attractive workplace, including opportunities to learn and grow, Flexibility@work and a competitive compensation and benefit offer.
Contact persons
If you have questions regarding this position, please contact recruiting manager Mathias Björkander tel: +46 10 478 2559. Questions related to the recruitment process should be directed to Liselott Wigstrand Tuvesson, tel. +46 10 478 2937.
Required skills and experiences
• Engineering degree in electrical, building automation or computer science, or equivalent
• Experience system troubleshooting, diagnosis and problem solving for:
• Software, hardware, networking and databases
• Power and/or electrical systems knowledge.
• Building automation and control. HVAC
• Experience with windows operating systems and associated network experience
• Knowledge in IT and communication networks (IP)
• Building management communication protocols: (e.g BacNet, LON, etc...)
• Positive attitude, enthusiastic, self-motivated and customer focused
• People-person and team player, enjoying the cross-functional interaction required for this position
• Quick learner with an inquiring mind
• Strong written and oral communications skills
• Comfortable working in a fast paced, dynamic environment
• Ability to work with people with a wide range of technical backgrounds, including senior professional engineers, electricians, IT engineers and personnel, account managers, sales personnel
• Ability to occasionally travel to various customer sites worldwide
• Fluent in English
Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 160,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.
At Schneider Electric we are focused on improving business, safety, reliability, efficiency, sustainability and connectivity. We do this with EcoStruxure , our open IoT-enabled architecture and platform that allows us to innovate at all levels and make reality of bold ideas.
Publiceringsdatum2019-01-15Så ansöker duSista dag att ansöka är 2019-02-14
Klicka på denna länk för att göra din ansökanFöretagSchneider Electric
AdressSchneider Electric
Skåne län
22220 Lund
KontorsadressSkåne län
Jobbnummer 4555870
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