European Head Of Delivery & Support - Stockholm

Qbrick AB / Chefsjobb / Stockholm
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Qbrick is the leading provider of Web and Mobile TV in Europe. The company was established in 1999 and has since then confirmed its position as a provider of turnkey online video solutions for the company’s customers which operate mainly within segments such as TV channels, radio stations, media, advertising agencies and production companies as well as major companies, municipalities and government departments. Qbrick has about 100 employees with offices in Stockholm, Gothenburg, Oslo, Copenhagen, Aarhus, Turku, Paris and Madrid. The company is a whole owned subsidiary of TDF group and part of the TDF Media Services Business Unit. For more information please visit www.qbrick.com

ABOUT YOUR TEAM

The Delivery and Support group is responsible for all Qbrick deliverables and support to our customers within Europe. As European Head of Delivery and Support, you will manage and coach the group that consists of 12 team members in the European countries. The team is responsible for all support to our customers (not end-user support) and deliverables such as standard accounts, customized players/web sites and live/on-demand web casts. As European Head of Delivery and Support you will report directly to our CTO.

ABOUT YOUR DAILY JOB

Our work pace is high and we constantly try our best to succeed expectations. Typically you will be focusing on:

• Manage and coach the team

• Project management of customized deliverables

• Technical support to our customers and our sales department, concerning our services and solutions

• Structured feedback to our Product Management team, with the purpose of improving our product performance

• Being the technical expert in meetings with customers

ABOUT YOUR QUALIFICATIONS

As a manager you need to be interested to lead people as well as having a deep interest and understanding of technical solutions. You need to be service minded and act on behalf of our customers. We’re a fast growing company with an entrepreneurial culture which means you need be pragmatic and creative, yet keeping structure of your own and the teams daily work. For this position we appreciate if you also have some of the following experience:

• Preferably a Master’s/Bachelor’s degree within a technical discipline

• Management experience and Project management skills

• Over 5 years of relevant working experiences within software development, systems support, or equal technical work

• Ability to collaborate with peers and project teams on complex projects

• Understand, explain and be able to present complex technical ideas to both technical and non-technical parties at all levels

• Excellent written and oral communication skills in English and Swedish

As a person you are well structured, a self-starter and customer focused. You enjoy leading a team and to make people grow with their tasks.

Publiceringsdatum
2012-09-01

Så ansöker du
Sista dag att ansöka är 2012-09-30
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Kontakt
Mats Fredriksson, +46-8-459 90 90

Företag
Qbrick AB

Adress
Qbrick AB
Södra Hamnvägen 22
11541 Stockholm

Jobbnummer
1329154

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