eSourcing Process Associate/ Service Desk Specialist
MultiMind Bemanning AB MultiMind Bemanning AB / Supportteknikerjobb / Stockholm
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hela Sverige MultiMind Bemanning AB offers staffing and recrutiment services. Our niche is to supply staff with language skills and international experience within Logistics, Accounting/Finance, Marketing, HR and IT.
Our client is one of the world’s leading providers of consulting, technology and outsourcing services. The company is present in more than 40 nations and employs over 110,000 people worldwide.
They have a compelling business idea and a business plan, as well as an exciting customer base. You will be offered an open environment in top surroundings together with a team of the most competent and professional colleagues. There are opportunities for personal development in a dynamic business environment.
Your Role
Our client is now looking for a candidate to support customers who are using eSourcing tools. The role involves execution of application-related services such as participating in the monitoring and running of eSourcing events as well as assistance in the resolution of support issues. You act as the main interface and communication channel during the complete service request and incident resolution life cycle.
It is a full-time position located in Stockholm, Sweden. You will be part of the Service Management Source Team which consists of 5 motivated and skilled members that provide 1st and 2nd line support. Preferably you can start by the end of June 2012
Your Responsibility
• Provide 1st and 2nd line support for eSourcing users including administrative tasks and advanced services such as conducting online trainings for suppliers on how to bid in tenders and auctions, answering functionality related questions, as well as assisting buyers with event setup
• Create and manage reported incidents, actively taking part in their resolution
• Evaluate continuous improvements of internal processes and routines
• Take part in business development projects
• Create manuals for internal use and train new recruits
We are looking for a positive team player
• with strong social and communication skills
• with focus on quality and time-efficiency
• who possesses a structured, client-oriented mindset
• who has the ability to take own initiatives and to think outside the box
• who is driven and results-oriented
Requirements
• Profficiency in Swedish and English both written and oral is required. Any other language skills are meriting
• Academic degree in Economics, Business Administration or related area
• Experience in customer service
• Proficient in computer knowledge
• Client- and value-adding mindset
• Analytical skills
• Merit if you have experience in ITIL as best practice
If this opportunity appeals to you please send your CV and application letter as soon as possible and no later than June 17th. Interviews are being conducted continuously throughout the selection and recruitment process
Publiceringsdatum2012-05-30Arbetstider och omfattningFull-time
ErsättningFixed
Så ansöker duSista dag att ansöka är 2012-06-17
Ansökan kan tyvärr inte göras via e-post.
Klicka på denna länk för att göra din ansökanKontaktAline Khlebnikova, +46 8 21 67 26
FöretagMultiMind Bemanning AB MultiMind Bemanning AB
AdressMultiMind Bemanning AB MultiMind Bemanning AB
Kungsgatan 66
11122 Stockholm
Jobbnummer 1258373
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