Ericsson Early Career Program, Customer Network Support Engineer
Ericsson AB / Datajobb / Stockholm
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Ericsson Early Career Program offers new graduates and young professionals an excellent opportunity to develop yourself and accelerate your career in global, inspiring, and fast-paced environment. The 12-month long program will start September 4th and participants will be hired in Sweden, Finland, Russia and Estonia.
The program consists of a combination of face-to-face and online-based learning sessions which focus on Organizational and Business understanding, Project Management, Financial and Commercial Mindset, Presentation skills, Customer and people skills as well as Leadership and Innovation, and understanding Ericsson and Ericsson's business environment. Each participant will be assigned with a mentor that will support you along the way. . You will be hired to a certain position and unit, but will do rotations when needed and work in multinational projects. You will have the opportunity to build excellent networks within Ericsson and your achievements will be highly visible in the company. Come and find out why YOU + Ericsson will be a powerful combination.
As a Customer Network Support (CNS) Engineer you will deliver support services to our clients. You will be part of a CNS team and together you will identify business leads and promote Ericsson products and services to secure add on sales. This will require detailed customer networks knowledge and knowledge of the customer strategies.
As a CNS Engineer at Ericsson you will enable efficient service delivery of contracted customer support services by driving the Customer Support Request within our support organization. You will also take active part of the Emergency Handling support.
The Customer Network Support Engineer is responsible for:
Customer request handling
Developing and maintaining relationships
Identifying new business opportunities
What does the program offer You?
Acquiring knowledge and understanding of Ericsson's way of working & delivering in a dynamic environment
Learning to be able to confidently and successfully engage in projects with both the technical and theoretical aspects and communicate effectively with relevant stakeholders
Learning to work effectively in a diverse and global team
Learning how to demonstrate thought leadership and drive for positive change in Your day to day work
A chance to take responsibility for Your own learning and development
Learning from experiences gained in different contexts and the ability to comprehend multiple perspectives, relate them to the business and its needs and apply them accordingly
Building a network with other program attendees across different countries and learning from each other
Who are we looking for?
We are looking for newly graduates or candidates with 0-3 years of previous work experience with the following qualifications;
Master of Science in Engineering, Computer Science or similar
Fluency in English
Technical/IT interest with strong business mindset & ability to develop ICT capabilities.
Customer focused and a desire to understand the business needs with end user satisfaction/experience in focus
Desire to make a difference and a drive to deliver maximum value. Focus, creativity and self-motivation. Good communication skills and strong analytical skills
Strong team player with high interpersonal skills. Outgoing, collaborative focused and enjoy working in a team
Leadership and change management capabilities with a drive to become a future leader
What does your future look like?
We are on the brink of the Networked Society - a technology revolution that will change the world for good through instant global connections and expanded freedom and opportunity.
Ericsson is a world leader in the rapidly changing environment of communications technology - providing equipment, software and services to enable transformation through mobility
Headquartered in Stockholm - Sweden, Ericsson is a publically listed company with more than 115,000 employees
More than 180 countries use Ericsson equipment and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Technology is at the heart of our business. Ericsson engineers, researchers and scientists around the world are working on what's next in information, communications and telecommunications (ICT).
A connected world is just the beginning. Your passion determines what comes next! Apply your ideas and insights to empowering people, business and society
Publiceringsdatum2017-07-19Så ansöker duSista dag att ansöka är 2017-08-02
Klicka på denna länk för att göra din ansökanFöretagEricsson AB
AdressEricsson AB
KI/EAB/DKG/DA
17281 Stockholm
KontorsadressKistagången 6
Jobbnummer 3609799
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