Epiroc Performance Center Program Manager, (MRS Division)
MRS / Datajobb / Örebro
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hela Sverige Visa alla jobb hos MRS i Örebro Atlas Copco is a world-leading provider of sustainable productivity solutions, founded in 1873, consisting of four business areas.
This position belongs to the Mining & Rock Excavation (MR) business area. Atlas Copco Rock Drills AB has approximately 2000 employees in Orebro.
Mining and Rock Excavation Service is a division within Atlas Copco's Mining and Rock Excavation Technique business area. It provides a complete range of services with the aim of maximizing customers' productivity. The division focuses on spare parts supply, professional service, support solutions and training. It has distribution centers in China, Sweden and the United States, and is based in Sweden
Description
Are you in for a big challenge? Would you like to contribute to the success of starting up a new global company? Epiroc is the company Atlas Copco plans to dividend in 2018, subject to shareholders' and stock exchange approvals. Epiroc will be a leading global productivity partner to the mining, infrastructure and natural resources industries. Epiroc stands for innovation, commitment and collaboration, which is the speed to market & industry leadership; the passion to help customers succeed and a close partnership for deep understanding of their needs. We clearly aim to be our customers' first choice.
Epiroc is determined to become the preferred supplier in the mining industry with whom it is the easiest to do business with. Providing a consistent, unique, and differentiating customer experience will be the key to driving future growth and profitability. We will therefore initiate the Epiroc Performance Center (EPC) program with the aim to revolutionize Customer Service through digitalization and process optimization. Within the EPCs we will make use of cutting-edge digital technologies to enhance and personalize customer experiences of both digital as well as physical channels. With proper alignment, a customer-centric design, and the right technology in place, the Epiroc Performance Centers will enable Epiroc to be well on its way to providing a frictionless customer experience.
We are looking for an experienced Program Manager to lead the development and implementation of this exciting and critically important initiative.
The position reports to Vice President Innovation and Service Transformation, Mining and Rock Excavation Service (MRS).
Accountabilities and Responsibilities:
• Responsible for the successful overall development and delivery of the Epiroc Performance Center Program
• Manages program/project scope, costs and communication
• Aligns program/project deliverables with strategic objectives
• Defines, manages and updates the integrated project plans
• Manages and owns the delivery of the Change Management stream
• Manages and owns the delivery of the Training and Documentation stream
• Provides leadership to develop team approach and confirm the project methodology to be adopted by the project team
• Guides on overall planning and stewardship of the program in terms of planning, resources and timeline
• Chairs the Project Team meetings and progress reporting
• Represents the Project at the Steering Committee meetings
• Identifies and manages project risks and potential impact on the business
• Resolves issues escalated and identify any issues requiring further escalation
• Coordinates and manages the relationship with third party representatives
Personality and experience requirements
To be successful in this role, the ideal candidate will have:
Good organizational and planning abilities and experience from project planning and management.
Strong self-management skills; is highly self-motivated, self-directed, and attentive to detail with ability to effectively prioritize and execute time-bound tasks.
Strong communication and interaction skills;
• Communicates with impact and demonstrates effective communication and presentation skills (both written and verbal)
• Builds relationships and encourage collaboration; is open-minded and exercises listen-first approach to ensure shared ownership and effectively motivating key stakeholders to focus on the customer journey and experience.
• Business thinking: A big picture thinker with an innovative mindset, coupled with a passion for creating solutions that are efficient, effective, and essential.
• A drive for better customer satisfaction; Blends customer insight, with creativity, and an execution/operations orientation.
Minimum three years' experience in managing operational teams, delivering operational excellence with a passion for service improvement and the customer experience.
Educational requirements
University degree in ISIT or engineering or equivalent
Varaktighet, arbetstid
100%. Tillträde: As soon as possible tillsvidareanställning
Publiceringsdatum2017-11-20ErsättningMonthly salary
Så ansöker duSista dag att ansöka är 2017-12-05
Ange följande referens när du ansöker: 2017/127
Klicka på denna länk för att göra din ansökanKontaktCaroline Blom +46195031289
Martin Borst +46196765508
FöretagMRS
AdressMRS
Tackjärnsgatan 8
70191 Örebro
KontorsadressTackjärnsgatan 8
Jobbnummer 3812174
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