Engineering Support Manager
AB Sandvik Coromant / Maskiningenjörsjobb / Sandviken
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hela Sverige At Sandvik Coromant, we are driven by a passion for excellence in everything we do and we believe in creating value by offering a wide range of high quality services. Aiming for availability, user-friendliness and customer focus, we bring our support to meeting the demands of tomorrow's manufacturing; and by doing so, we also strengthen our brand.
Our organization supports and ensures that all CAD-users within relevant business areas have the tools and processes needed to conduct an effective business. We now want to welcome an Engineering Support Manager to an interactive and strategic position in our operations in Sandviken - someone who is interested in forming a broad knowledge base among our CAD-users globally and who truly enjoys customer service.
Key performance areas
As Engineering Support Manager, you are responsible for managing the PLM and CAD-support within our Competence Center, which includes giving support to our CAD-users and developing and enhancing our support process, following up on KPIs and taking actions on deviations. Together with the team, you monitor all incoming inquiries and determine the best possible solutions, whether that may be solving them internally within your team or delegating them to another function. Your main support areas include NX and SAP PLM. A future challenge for this position is to identify ways of measuring our delivery by taking statistics and raw data into account, and by gathering and analyzing feedback from our users. From the acknowledged information, you implement changes and improvements, create guidelines and streamline the processes to increase our knowledge, efficiency and overall support. Additionally, you also educate and support other teams in our organization based on your knowledge.
Your profile
We are looking for someone with a relevant degree, preferably in IT or Engineering, or equivalent knowledge obtained through work experiences. Previous work with support or a helpdesk is a great advantage, as are experience of handling statistics, knowledge of the Coromant product portfolio and technical understanding. Experience from NX administration is advantageous. As we interact internationally, you have excellent skills in English, both in speaking and in writing, while skills in Swedish are considered an advantage.
We recognize and value your passion and personality, as well as your commitment to customer satisfaction and supporting people. With your outgoing personality and ability to coordinate your work, you are often perceived as a doer who initiates change and drives improvements. You are analytical and strategic and you combine your theoretical skills with a practical nature. With the aim of always delivering high quality results, you take responsibility for your own development as well as the success of the team. As your work includes multiple contacts and day-to-day interactions, you are transparent, make great use of your clear communication skills and build and maintain trust within your relationships.
Contact information
For further information about this position, please contact:
Wenche Asp, recruiting manager, +46 (0)26 260 874
Send your application no later than October 3, 2016. Read more about Sandvik and apply at
www.sandvik.com/career , Job ID: 346717.
For more information about the recruitment process, please contact HR Services, +46 (0)26 261 444.
Recruitment Specialist
Therese Rutqvist
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2016-09-22ErsättningFast månads- vecko- eller timlön
Så ansöker duSista dag att ansöka är 2016-10-03
Ange följande referens när du ansöker: 346717
FöretagAB Sandvik Coromant
AdressAB Sandvik Coromant
C/O SANDVIK AB
81181 SANDVIKEN
KontorsadressMossvägen 10
SANDVIKEN
Övriga kontaktuppgifterTelefonnummer: 026-260000
Jobbnummer 3064715
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