Engagement Manager/Product Introduction Project Manager (197003)
Ericsson AB / Datajobb / Stockholm
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We are responsible for two areas within BURA DURA PDU Baseband and Interconnect which areBaseband PLM and Product Introduction.
We are now looking to strechngten our team with a Strong Leader to carry out tasks as product Engagement Manager (including Task Force leadership for problems) and Product Introduction project Management.
We work with a high level of customer and development understanding to carry out or tasks smoothly.
As Baseband Software Product Engagement manager you will be responsible for driving customer cases and interacting with Customer units and other Engagement Managers covering the Baseband Software in Digital Units e.g. Baseband 5212, 5216,6620,6630 and XMU03 and Baseband-T products (T-605)
As Product Introduction Project Manager planning and execution of e.g. SW and HW product introduction such as FOA, FFI, Demos, Field trials.
Leading FOA work on or off-site.
Included products are e.g. Baseband products (e.g. 5212,5216), Baseband-T products (T-605).XMU03, TCU, RBS-enclosures and power modules. RSM (Remote site management)-Ericsson site controllers.
Responsibilities & Tasks
Following task are typically included for the Product Engagement Manager (and Task Force leader)
Drive taskforces within the PDU for escalated customer problems
SPOC towards RAN Engagement Managers and customer regions
Presenting to Leadership teams and steering groups
Giving presentations to customers
Request and keep track of deliveries for escalated TRs and CSRs
Keep the PDU informed about ongoing customer activities in their region, to be done via i.e. the bi-weekly Customer update
Work with proactive and suggest activities to support customers and avoid escalations.
Identify extra need for support remote or onsite and secure people going on site after GA.
Define technical and ways of working improvements based on feedback and observations.
Be involved and support in larger customer events.
Following tasks are typically included for the Product Introduction Project Manager
Project Planning of Product Introduction from pre-study to execution phase and PRG
Project Management of FOA, FFI, Demos and field trials with project budget and staff responsibility
Direct interactions with customers and customer units to set up the activities.
Secure quick feedback from first customer volume deployment of HW in the Deployment phase of the PI project
Secure early deliveries of hardware to customer sites
Secure the activities to be performed on site and KPI's
Secure product usability through CPI feedback from site
Secure quick feedback from volume deployment in the Deployment phase of the PI projects
Drive Lessons Learned and feedback findings to line organization.
Position Qualifications
Core Competences:
Customer Insight and customer communication
Project Planning
Product Development/Technical Knowledge
Product Life Cycle Management Knowledge
Business Understanding
Coaching and Mentoring Skills
Delivering Results and Meeting Customer Expectations
Formulating Strategies and Concepts
Working with People
Relating and Networking
Persuading and Influencing
Minimum Qualifications & Experience Requirements:
BSc level in a technical discipline or the equivalent level of knowledge
English Skills
Preferred Qualifications & Experience Requirements:
Customer experience from Customer Support or Maintenance
Customer Engagement management
Product Introduction project managemet
Maintenance project Management or Technical coordination
High level of technical understanding of DURA products, especially RBS
Additional Requirements, Physical Demands, Region/Local Specifications:
Knowledge Sharing and Collaboration Skills
Presentation Skills
Communication Skills
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Publiceringsdatum2017-06-13Så ansöker duSista dag att ansöka är 2017-06-27
Klicka på denna länk för att göra din ansökanFöretagEricsson AB
AdressEricsson AB
KI/EAB/DKG/DA
17281 Stockholm
KontorsadressKistagången 6
Jobbnummer 3552852
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