Dutch Speaking Support Engineer
Axis Communications AB / Supportteknikerjobb / Lund
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hela Sverige YOUR QUALIFICATIONS
After sales technical support is an important function for the customers' total experience of the Axis products and solutions, and therefore also for the Axis brand. We are now looking for a service-minded and structured individual with a large technical interest to replace one of our support engineers during an eight month long absence. The position supports Holland and therefore you must have the ability to communicate fluently (written and spoken) in Dutch and with excellent skills (written and spoken) in English.
Further more we believe you're an open- minded individual with experience from technical support or technical aspects of products in other ways. You have a sound knowledge of basic computer software and hardware technology and we believe you have a keen general interest in networking technologies, the Internet, LANs and network products. Experience in one or more of the areas below are considered a plus: camera/image settings, network protocols, surveillance camera systems, servers and storage systems, electric science, client/server OS and application management.
EMEA TECHNICAL SERVICE TEAM
EMEA Technical Services consists of different functions where the largest one is customer support, which gives technical support to customers within the EMEA sales region (Europe, Middle East, and Africa). All functions are centralized to Lund, Sweden and the team currently consists of 15 people.
JOB DESCRIPTION
As Support Engineer you will be in direct contact with both end customers and partners handling technical support cases for your region and as a back-up for other regions. This includes phone, e-mail, and on-line helpdesk support for mainly after sales questions and issues. Your role will be important and your work will greatly influence Axis brand value and the customers experienced service level. Your main tasks will be to:
• Provide valuable phone, e-mail and online helpdesk support to end-users, resellers and distributors
• Assist the EMEA sales offices with both after sales and pre-sales support
• Develop and build support material in your local language
• Build technical knowledge and develop the service and support function with the team
• Authorize warranty exchange (RMA) and handle day-to-day issues with RMA partner
• At your disposal you will have a team of product specialists, providing you with product specific assistance.
WHAT AXIS CAN DO FOR YOU
We can offer you an young, dynamic and multi cultural environment, with on the edge technology and a highly valuated brand, a certain amount of travels and a open company culture.
READY TO ACT?
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.
Find out more from our Service Manager EMEA, Bo Gabrielsson at phone +46 46 272 1842.
Applications to E-mail:
resume@axis.comPubliceringsdatum2009-03-04Arbetstider och omfattningVisstidsanställning 6 månader eller längre
Heltid
Temporary PositionMay 1, 2009 - Dec 31, 2009
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2009-03-22
Ange följande referens när du ansöker: 245
Ansökan kan skickas till e-postadress:
resume@axis.comKontaktBo Gabrielsson, Service Manager EMEA, 046-272 1800 (Växel),
resume@axis.comFöretagAXIS COMMUNICATIONS AB
AdressAXIS COMMUNICATIONS AB
Emdalavägen 14
22369 LUND
KontorsadressEmdalavägen 14
Lund
KontaktuppgifterTelefonnummer: 046-2721800
Jobbnummer 411814
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