Dutch speaking Dispute Resolutions Advisor
Klarna AB / Butikssäljarjobb / Stockholm
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hela Sverige Are you a service minded and efficient problem solver? Do you have strong communication skills, and do you enjoy investigating tricky customer cases? Are you Dutch speaking and also have flawless English skills? Great, then you are the one we are looking for!
The Customer Service department's primarily goal is to deliver excellent service to Klarna's customers, both to our end-consumers and to the e-stores using our payment services. We are now looking for an energetic and service minded advisor for our Dutch speaking Disputes/fraud Resolutions team.
Dispute Resolutions is a central part of Klarna and your work will have a direct impact on our customer satisfaction. As an advisor you will give our customers excellent service by providing solutions over e-mail. Acting as the second line of response to our Dutch customers, you will be responsible for solving tricky customer and partner cases and delivering service with high efficiency. The current challenges are to continue to build up a world class disputes function as well as to bring new ideas and thoughts into the current set up - thereby helping us to continue to deliver a good result and a great service to our customers.
You are an efficient, independent person with a customer minded attitude who enjoys being part of a fast-paced organisation. You are secure in making the right decisions and you are not afraid to take own initiatives. You have strong communication skills and preferably knowledge in conflict handling. Ideally you have experience in customer support and your excellent service is a result of your will to always go the extra mile. You are fluent in both Dutch and English.
If this sounds like the perfect fit for you, please send us your application in English as soon as possible. Selection and interviews will be held continuously.
Location
Stockholm, Sweden
Varaktighet, arbetstid
Tillsvidare
Heltid
Publiceringsdatum2016-09-16ErsättningFast månads- vecko- eller timlön
Så ansöker duKlicka på denna länk för att göra din ansökanFöretagKLARNA AB
AdressKLARNA AB
Sveavägen 46
11134 STOCKHOLM
KontorsadressSveavägen 46
STOCKHOLM
Övriga kontaktuppgifterTelefonnummer: 08-12012000
Jobbnummer 3052514
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