DTC Operations Coordinator
Acne Studios AB / Logistikjobb / Stockholm
2025-02-21
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hela Sverige Visa alla jobb hos Acne Studios AB i Stockholm Purpose of the Role
The DTC Operations Coordinator plays a key role in ensuring smooth retail and e-commerce operations across DTC touchpoints, including managing order allocation and fulfillment, handling payments and logistics, overseeing returns, and supporting operational improvements. The role is heavily focused on support and collaboration, and you will get the opportunity to be involved in many parts of the core DTC business. The role requires close collaboration with internal teams and external partners to ensure a seamless customer experience and operational efficiency on a global level.
Key Responsibilities
• Operations & Order Management
• Oversee the end-to-end online order process, ensuring accurate and timely fulfillment.
• Manage daily communication with distribution centers, fulfillment partners, and logistics providers to optimize operations.
• Monitor and improve order flow, payment processing, and returns management.
• Troubleshoot order and shipment issues, coordinate intercept requests and manage delivery exceptions.
• Support system development by reporting bugs, testing fixes, and assisting in DTC operations improvements.
• Handle daily payment operations and chargebacks, resolving payment-related issues and enhancing fraud prevention strategies.
• Provide cross-departmental support on operational and financial inquiries related to DTC channels
• Act as an escalation point for complex customer service issues related to order fulfillment and payments.
Reporting & Analysis
• Track and report on order allocation, fulfillment performance, and SLAs.
• Provide regular reports on KPIs/SLAs and fraud trends for selected DTC channels
• Monitor and analyze delivery times across key markets to identify areas for improvement.
Who You Are
• Detail-oriented and highly organized, with a strong ability to multi-task.
• Problem-solver, able to proactively identify and resolve operational challenges.
• Strong communicator, comfortable working across departments and with external partners.
• Analytical mindset, with the ability to track key metrics and drive improvements.
• Tech-savvy, with experience in order management systems, e-commerce platforms, and payment processing tools.
Qualifications
• 2+ years of experience in e-commerce operations, logistics, or order management.
• Strong knowledge of DTC fulfillment, returns handling, and payment processes.
• Experience working with 3PL warehouses and logistics providers.
• Microsoft Office products (Excel/PowerPoint/Word) and have knowledge of e-commerce platforms, order management systems and backend systems (WMS/ERP/PIM/PSP).
• Fluency in English (Swedish is a plus).
What We Offer
• A dynamic role in a fast-paced, international e-commerce environment.
• The opportunity to shape and optimize DTC operations in Sweden and beyond.
• Collaboration with a passionate and skilled team.
• Competitive salary and benefits package.
Acne Studios is a global company with English as working language. Fluency in written and oral English is therefore a must.
We embrace diversity of people as well as ideas and viewpoints, and encourage everyone's individual expression of their own identity.
Acne Studios is a Swedish fashion house with a multidisciplinary approach and global presence. Founded in 1996, the focus is on elevated ready-to-wear and accessories. Through founder and Creative Director Jonny Johansson's interest in art, photography, music, architecture, and contemporary culture, Acne Studios has found an alternative path to fashion and creativity. Acne Studios has seen double-digit growth for most years since its inception with a turnover of >250 EUR million.
Acne Studios operates through own distribution channels and wholesale partners with >60 own stores worldwide, including flagship stores in Stockholm, Paris, Milan, London, New York City, Los Angeles, Seoul, Tokyo, and Beijing. Each store has a unique distinctive character, yet with common key design elements reflecting the Acne Studios brand identity.
The Acne Studios Head Office is located in Stockholm, in a brutalist masterpiece that formerly housed the Czechoslovakian Embassy. Completely restored to facilitate a fashion school-like atmosphere, the overall aesthetic is again a reflection of the Acne Studios brand identity, telling the story of its history and global vision. Acne Studios also operates offices in Paris, New York, Shanghai, and Empoli outside Florence.
Following its ambitious sustainability work and focus on supplier relationships and longevity, Acne Studios has been independently verified as "Leader" by Fair Wear Foundation for six consecutive years. Acne Studios is an official member of the Fédération de la Haute Couture et de la Mode since 2013.
Så ansöker du Sista dag att ansöka är 2025-03-03
E-post:
noreply@acnestudios.com Omfattning Detta är ett heltidsjobb.
Arbetsgivare Acne Studios AB (org.nr 556504-7726)
Jobbnummer 9180872