Do you speak danish, norweigan och finnish?
Hays AB / Speditörsjobb / Stockholm
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hela Sverige Hays is the world's leading and most experienced specialist professional recruitment company. We are represented in 27 countries in Europe, Australia, New Zealand, Canada, South America, Middle East and Asia.
The Hays group turn over during 2006/2007 was 28 billion SEK. We were introduced on the London stock exchange as early as 1958 and are noted on their FTSE 250 list.
Our focus areas in Sweden cover most of the business world's recruitment demands.
At
www.hays.se, you will find more information about our breadth and our depth, about current services, and about the companies we cooperate with.
Hays seeks Nordic Customer Support Associates for client
Tasks & Responsibility
You will be a part of the Customer Support team and administrate and serve our partners and costumers throughout the life cycle of our deals.
• Answer and administer inbound requests and queries by phone, e-mail or fax from customers, with integrity and according to our internal policies
• Communicate documents errors, resolve document queries and identify process improvements
• You will work closely with other functions in order to provide the customer with outstanding service
• Ensure familiarity with different routines, policies and exceptions in order to provide correct responses to customers
• Identify process improvements, utilize automation and share best practices with other team members and platforms
• Fully participate and perform at and above team goals and service level targets
Qualifications
• Experience from the banking, finance or insurance industries
• Comfortable with working in a structured/standardized environment
• Comfortable working in a call centre with ability to positively answer customer requirements
• Good communications skills
• Good computer skills including experience with Microsoft Word, Excel and the Web
• Strong problem solving skills, analytical and good with numbers
• Fluency in written and spoken Danish, Finnish or Norwegian
• Able to communicate effectively in written and spoken English
Personal profile
• You are a team player working toward individual and team goals and deadlines
• You are organized, a self-starter, self- motivated and energized
• You have strong work ethic
• Ability to positively embrace change, and are able to come up with new ideas in the daily process
• Thrives in a busy environment with tight deadlines
Application
In this recruitment client is working with Hays. Please submit your application with you resum? and a personal letter to
Stockholm@hays.com . Mark your application "Nordic Customer Support". If you have any questions regarding the position, please contact Erik Sjostrom on number +46 8-588 043 00 or at
erik.sjostrom@hays.com .
Publiceringsdatum2008-07-03Arbetstider och omfattningTillsvidare
Heltid
Heltid, tillsvidare.
L?n
Fast l?n
Fast l?n, m?nadsl?n.
KontaktErik Sj?str?m, 08-58804300,
erik.sjostrom@hays.comFöretagHays AB
AdressHays AB
STUREPLAN 4C
11446 STOCKHOLM
Bes?ksadress
STUREPLAN 4C
STOCKHOLM
Hitta p? karta
KontaktuppgifterTelefonnummer: 08-58804300
Faxnummer: 08-58804399
E-postadress:
stockholm@hays.com Jobbnummer 264241
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