Director Part & Service - Quality & Customer Satisfaction
Volvo Group / Chefsjobb / Göteborg
Observera att sista ansökningsdag har passerat.
Visa alla chefsjobb i Göteborg,
Mölndal,
Partille,
Kungälv,
Lerum eller i
hela Sverige Visa alla jobb hos Volvo Group i Göteborg,
Mölndal,
Borås,
Uddevalla,
Vara eller i
hela Sverige Are you a coaching leader with a passion for developing people, operations and services? Do you see challenges as positive and are ready to take some actions? Then we are hoping to hear from you!
To strengthen our organization we are now recruiting a Director for Parts & Service.
Position Summary
Parts & Service (P&S) are a function within Quality & Customer Satisfaction (Q&CS) at Volvo Buses. We are responsible to keep our buses on the road making customer successful. We are today represented in Sweden, Brazil, Mexico, Poland and India.
QCS are now seeking an experienced manager for P&S who has the drive and passion to contribute to Volvo buses profitability. You share our visions and values and strongly believe that the key to success is to develop people and organization to meet future challenges.
As Manager for P&S you are responsible for setting the "road map" and strategy for optimize service (cost/km), spare parts business, diagnostic methodology, software distribution solutions, maintenance & repair solutions and workshop support. The team is structured in 5 global functions, 5 sites and is a size of 100 resources. Some important challenges for the group is to secure competence broadening, strengthen and increase the teamwork within and outside the organization and to improve efficiency by simplifying the way of working together with Group Trucks Technology and internally.
Main Activities and Responsibilities
• Deliver start cost, maintenance and advanced engineering projects according to quality, delivery, cost and feature targets
• Define, agree, communicate and execute strategies and targets for Parts & Service organization
• Develop the global management team and the people to support future challenges contributing to Volvo Buses profitability
• Ensuring that laws and labor agreements are fulfilled
In this position you will be a member of Quality & Customer Satisfaction management team and report to the SVP QCS.
For further information please contact:
Mikael Gustavsson, Senior Vice President Quality & Customer Satisfaction, tel: +46 739 027587
Sanela Lundqvist, HR Director Quality & Customer Satisfaction, tel: +46 765 535766
Profile
• Experience from leading leader positions is an advantage
• 5-10 years of experience from aftermarket or product development within the automotive industry
• Business oriented with a clear customer focus
• University/Master's degree in engineering or equivalent competence
• Holistic view and ability to work cross functionally and build strong relations
• Drive to improve our way of working, with strong implementation skills
• Ability to recruit and develop effective teams were people take pride in being responsible for their complete deliveries and create a knowledge growing organization
• Focus on development of people, operations and product and taking advantage of the full diversity of the team
• Strong leadership and communication skills
• Eager to learn and work with your own development
• High integrity, trust and ability to follow through
• Fluent in English spoken and written
The Volvo Group is one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
Volvo Buses, is driven by a purpose to ensure that millions of people reach their travel destination every day. Reliably, safely and with respect for the environment. We want to make a difference, being pioneers of sustainable transport solutions of the future. We want to be there for our customers providing uptime and reliability, all over the world every day. Volvo Buses is leading the biggest technology shift in public transport in decades with our electromobility offer. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.
Publiceringsdatum2017-02-08Så ansöker duSista dag att ansöka är 2017-02-22
FöretagVolvo Group
AdressVolvo Group
•
40508 Göteborg
Kontorsadress•
Jobbnummer 3308669
Observera att sista ansökningsdag har passerat.