Director Customer Sat & Data Science Q

Volvo Car Corporation(Prd) / Chefsjobb / Göteborg
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Director Customer Satisfaction & Data Science Quality

Want to join us on our exciting journey?

Volvo Cars is on an exciting journey, redefining the automotive experience by innovating to make people's lives less complicated. We offer you a once-in-a-lifetime chance to make an impact in a company with unique opportunities to grow and make a true difference.

Do you have passion for customers and cars? Do you want to contribute to the human-centric focus resulting in cars and services perfectly fit for our customer needs and expectations, consistently delivering an excellent consumer experience? Then the job as Director Customer Satisfaction & Data Science Quality at Volvo Cars Quality organization is something for you!

At Quality, you are part of a dedicated global team with the mission to drive and challenge the organisation of Volvo Car Group to exceed customer expectations. To make this happen, we provide all parts of the company with knowledge and facts, tools, methods, processes and targets relating to quality and customer satisfaction.

What's in it for you'?

We are seeking a committed and passionate person who wants to join us in driving the area of Customer Satisfaction & Data Science Quality into the future. An essential element for our success is that we develop cars and services around people, our customers, and create a positive consumer experience in every step.

Your main responsibility will be to lead the work with overall customer satisfaction and quality performance. This includes building excellence in customer insights and quality performance feedback as well as ways to deploy the knowledge into the organization where it makes a difference. You will report to Senior Director Customer Satisfaction & Management System

What you 'll do

You will be responsible to provide customer insights and result on quality performance to the rest of the organization. You will lead the work with analysing sources of customer insights and feedback, identifying improvement areas and providing relevant recommendations that drive customer satisfaction upfront. A key part of your job will also be to develop and deploy new ways to work within this area. Leading our Data Science team includes building a strong approach on using data proactively to ensure fault-free products with high customer satisfaction. The development of MyQ-platfom will be key to fully support our organization with insights and result that supports our decision-making aiming at designing our cars & services around the people, our customers.

Collaboration is key and you will work in close cooperation with several key areas, such as Product and Vehicle Streams, Market Intelligence, Data Science teams, Customer Experience.

You and your skills

Ideally you have a university degree in a relevant field combines with several years of experience in management and team leadership roles / strategic and operational management skills. You have the ability to deliver in time with high quality, to plan and prioritise with a flexible mind-set and with high integrity.

Your analytical skills are excellent and you handle Microsoft Office applications easily. You know how to present facts and business cases. As you are part of a management team, you are confident in your profession and transparent in your communication. You have integrity and create trust around you. You know how to influence others and how to handle complex information. You like to work independently as well as in teams.

How to learn more and apply
Does this sound like your next challenge? We welcome your application by submitting your resume and cover letter via the link below no later than September 6th.

If you have any questions regarding the position you are welcome to contact the hiring manager Ulrika Tysk Wrang, Ulrika.tysk.wrang@volvocars.com. For questions regarding the recruitment process, Jaimee Watson-Helm, jaimee.watson.helm@volvocars.com

Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.

Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we're expanding our global footprint in Europe, China and the US, and we're on the lookout for new talent.

We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars' journey into the future.

Varaktighet, arbetstid
FULLTIME PERMANENT

Publiceringsdatum
2018-08-22

Ersättning
SALARY

Så ansöker du
Sista dag att ansöka är 2018-09-06
Ange följande referens när du ansöker: 18252
Klicka på denna länk för att göra din ansökan

Kontakt
Jaimee Watson Helm

Företag
Volvo Car Corporation(Prd)

Adress
Volvo Car Corporation(Prd)
VAK building, Assar Gabrielssons väg
41878 Gothenburg

Kontorsadress
VAK building, Assar Gabrielssons väg

Jobbnummer
4304808

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