Developer Customer Support
Ericsson AB / Datajobb / Stockholm
Observera att sista ansökningsdag har passerat.
Visa alla datajobb i Stockholm,
Solna,
Lidingö,
Sundbyberg,
Danderyd eller i
hela Sverige Visa alla jobb hos Ericsson AB i Stockholm,
Sundbyberg,
Sigtuna,
Gävle,
Örebro eller i
hela Sverige Job Summary:
PDU 2G/3G Release and Support, Customer Support is providing Global Product Specialist Support. We work towards ensuring customer satisfaction with Ericsson's WRAN through our compliance with agreed turnaround times for both Trouble Reports, Customer Service Requests and Fault Reproduction. The organization is located in Kista and is as a part of the Global Engineering organization. We practice an agile way of working with self-directed teams driving high performance and innovations. When requested we also provide on-site support for markets around the world and participate in selected R&D activities, especially the First Office Application customers and Continuous Deployment markets.
Responsibilities:
Participate in team for CSR and TR Handling
Participating in Fault Reproduction activities.
Participation in on-site support during FOA and Task force activities
Perform and present results from Route Cause Analysis of customer technical issues
Participation in Emergency Recovery Rota (24/7/365)
Key Qualifications:
Bachelor of Science or Master of Science or equivalent
Deep technical knowledge of WCDMA RAN product portfolio (3+ years of experience in WCDMA RAN area)
Experiences from support services.
Proven ability to professionally represent Ericsson in customer environment
Proven ability to work and to make decisions independently
Proven ability to describe technical issues in clear and understandable manner
Willingness to travel internationally
Innovation and Continuous improvement skill
Knowledge Sharing & Collaboration Skills
Excellent Communication Skills
Coaching & Mentoring Skill
Fluency in English, Swedish is an advantage
Additional Requirements:
As a person you need to be very customer and goal oriented, a good team player, with strong will and drive to continuously develop your own competence.
As member of the unit you are also expected to share your knowledge to all members of our multicultural team and contribute actively to continuously improve our ways of working and secure the best in class support towards our customers.
Why is Ericsson a great place to work?
Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.
Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and build a more sustainable future.
With some 115,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world's mobile traffic is carried over Ericsson networks.
Publiceringsdatum2017-11-17Så ansöker duSista dag att ansöka är 2017-12-01
Klicka på denna länk för att göra din ansökanFöretagEricsson AB
AdressEricsson AB
KI/EAB/DKG/DA
16440 Kista
KontorsadressKistagången 6
Jobbnummer 3809148
Observera att sista ansökningsdag har passerat.