Developer (195248)
Ericsson AB / Elektronikjobb / Linköping
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hela Sverige Customer Support Trouble shooter and technical deployment support
In Customer support you will be working with 2nd line support in a team based in Linköping with close co-operation to Kista and Ottawa teams. The team is working within the Global customer support projects for LTE and WCDMA supporting LTE 4G & 5G, WCDMA RBS, GSMBTS, HW, site products and Multistandard RBS. The main tasks are troubleshooting, analysis and to drive customer trouble reports to solution.
This team will also work with technical deployment support (TDS), performs on site activities, remote support, in house work for our customers and projects. The assignment covers all standards (G/W/L) as well as multi-standard, HW and Site products.
You have the opportunity and expectation to travel on-site for customer support activities.
You will also work very close with the system management, PIR and design organizations within the DURA.
University education and relevant work experiences are required.
LTE product experience and/or experience in trouble shooting LTE, WCDMA or GSM is a must. Other areas which are an advantage are radio, IP troubleshooting, OSS and ENM, Core (MME, SGW), upgrades and rollout competence.
RAN or RBS I&V and on-site experience are very good qualifications for the job.
Do you have a genuine interest in technology and enjoy tough challenges?
Are you a creative problem solver with good analytical skills and capable of working on your own and in teams?
Do you value a flexible and dynamic environment with nice colleagues and where there are great opportunities for own initiatives?
Do you have experience from work with verification?
Do you speak and write English fluently?
Location
Linköping
Responsibilities & Tasks
Perform troubleshooting and customer support
Drive continuous improvements of products and processes
Drive customer trouble reports to solution
Position Qualifications
Core Competences:
Product development knowledge
Product life cycle management knowledge
Business understanding
Lean & agile knowledge and skills
Working with people
Relating & networking
Adapting & responding to change
Creating & innovating
Delivering results & meeting customer expectations
Planning and organizing
Additional Requirements, Physical Demands, Region/Local Specifications:
Knowledge sharing & collaboration skills
Communication skills
Coaching & mentoring skills
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Publiceringsdatum2017-06-02Så ansöker duSista dag att ansöka är 2017-06-16
Klicka på denna länk för att göra din ansökanFöretagEricsson AB
AdressEricsson AB
KI/EAB/DKG/DA
17281 Stockholm
KontorsadressKistagången 6
Jobbnummer 3537207
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