Developer (118530)

Ericsson AB / Datajobb / Stockholm
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Position Summary

Within PDU GWMR, Customer Support is providing Global Product Specialist Support.We work towards ensuring customer satisfaction with Ericssons WRAN through our compliance with agreed turnaround times for both Trouble Reports and Customer Service Requests and Fault Reproduction. The organisation is located in Kista and is as a part of a seamless global organisation called Tier2. We practice an agile way of working with selfdirected teams driving high performance and innovations. When requested we also provide on site support for markets around the world and participate in selected R&D activities, especially the First Office Application customers and Continous Deployment markets..

Responsibilities & Tasks

As a Custoomer Support Engineer in Release & Support you will:

Participate in team for CSR and TR Handling
Participation in on-site support during FOA and Task force activities
Perform and present results from Route Cause Analysis of customer technical issues
Participation in Emergency Recovery Rota (24/7/365)

Preferred Qualifications & Experience Requirements:

Deep technical knowledge of WCDMA RAN product portfolio (2+ years of experience in WCDMA RAN area)
Experiences from support services.
Proven ability to work and to make decisions independently
Proven ability to describe technical issues in clear and understandable manner
Willingness to travel internationally
Innovation and Continous improvement skill
Fluency in English, Swedish is an advantage

As a person you need to be very customer and goal oriented, a good team player, with strong will and drive to continuously develop your own competence. As member of the unit you are also expected to share your knowledge to all members of our multicultural team and contribute actively to continuously improve our ways of working and secure the best in class support towards our customers.

Minimum Qualifications & Experience Requirements:

Bachelor of Science or Master of Science (120 marks, 160 marks or 180 marks; education streams: E (electro), D (data), Y (electro-physics) and F (technical physics).

English Skill

Additional Requirements:

Knowledge Sharing & Collaboration Skills
Communication Skills
Coaching & Mentoring Skill

Please apply via the following link:

https://performancemanager12.successfactors.eu/sfcareer/jobreqcareerpvt?jobId=118530&company=Ericsson&username=&st=8A75640A3D10BFC914A6DD28699CBE18D8317726

Varaktighet, arbetstid
Tillsvidare
Heltid

Publiceringsdatum
2016-04-12

Ersättning
Fast månads- vecko- eller timlön

Företag
Ericsson AB

Adress
Ericsson AB
KI/EAB/DKG/DA
17281 Stockholm

Kontorsadress
Kistagången 6
Kista

Jobbnummer
2780109

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Developer (118530)

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