Desktop Support Engineer
Hays AB / Supportteknikerjobb / Stockholm
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Large consultancy firm is looking for experienced Desktop Support Engineer for their 2nd line Desktop Support function to be based on their client site in Upplands Väsby.
The main responsibilities are the following:
Providing 2nd level fault diagnosis and resolution. Providing fault analysis to the client's various core operating systems and platforms, as well be able provide support and apply desktop fault resolution for the approved application suite. Diagnose hardware faults and provide both remote assistance and desk side support to various business areas with the support remit. Provide expertise in all aspects of IT desktop fault function and deployment of all new kit and peripherals under the Installs, Moves and changes environment.
Key Skills
Essential
• 1st/2nd line desktop support experience
• Minimum 3 years face to face experience required in Desktop
• Support role with half of it with a private organisation preferably with manufacturing sector
• Must have performed desktop support role in last 18 months
• Outstanding customer service
• Outstanding presentation & communication
• Post Deployment Support/Floor Walking/Desktop Support preferably with in last 3 years
• Performing asset inventory activities as needed
• Works with procurement staff to purchase hardware and software
• Strong Microsoft Windows o\s experience ? Especially for Windows XP and Windows 7
• Fault analysis for Microsoft Office Suite 2007/2010
• 2nd line fault analysis and experience of Microsoft Office (Outlook, Word, Excel 2003/2007/2010)
• Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
• Blackberry Support
• Experience of supporting VPN and remote connection tools, in relation to Broadband and 3G technologies.
• Experience providing remote fault analysis, via verbal communication and IT remote control tools.
• Active Directory user account administration experience.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned
• Background security check required
Desirable
• VIP Support Experience
• Handling of Tape Media and basic Back-ups loading and loading techniques
• Broad experience of IT with basic understanding of Networks, Servers and Telecoms
• Project or rollout experience in the IT environment
• Hardware accreditations or experience from HP or Lenovo or
• Dell equipment.
• Itil, MCSE or any IT desktop accreditations.
What we offer:
Possibility to work in a complex technical environment in a client facing role within a fast expanding IT Outsourcing company with well-known large clients in Sweden. The right candidate will have the opportunity for extensive carrier development on both technical as well as personal level with the possibility to move internationally within the company. There is an excellent salary package offered with the role.
For further information, please contact Andreas Stenlund on +46 70 450 60 26
Hays - the world?s leading recruiting experts in qualified, professional and skilled work.
We operate across the private and public sectors, dealing in permanent positions, contract roles and temporary assignments.
Publiceringsdatum2012-07-06Arbetstider och omfattningTillsvidare
Heltid
ErsättningFast lön
Så ansöker duSista dag att ansöka är 2012-07-20
Ange följande referens när du ansöker: 12070601
Ansökan kan skickas till e-postadress:
andreas.stenlund@hays.comKontaktAndreas Stenlund, Recruitment Consultant, 070 450 60 26, 0858804359 (Hem),
andreas.stenlund@hays.comFöretagHays AB
AdressHays AB
STUREPLAN 4C
11446 STOCKHOLM
KontorsadressSTUREPLAN 4C
STOCKHOLM
Övriga kontaktuppgifterTelefonnummer: 08-58804300
Faxnummer: 08-58804399
E-postadress:
stockholm@hays.com Jobbnummer 1290491
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