Delivery & Support Technician - Stockholm
Qbrick AB / Supportteknikerjobb / Stockholm
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hela Sverige Visa alla jobb hos Qbrick AB i Stockholm Qbrick is the leading provider of Web and Mobile TV in Europe. The company was established in 1999 and has since then confirmed its position as a provider of turnkey online video solutions for the company’s customers which operate mainly within segments such as TV channels, radio stations, media, advertising agencies and production companies as well as major companies, municipalities and government departments. Qbrick has about 100 employees with offices in Stockholm, Gothenburg, Oslo, Copenhagen, Aarhus, Turku, Paris and Madrid. The company is a whole owned subsidiary of TDF group and part of the TDF Media Services Business Unit. For more information please visit
www.qbrick.comABOUT QBRICK
Do you love online video as much as we do? The TV and movie industry is changing fast. During the last years Netflix, HBO, ViaPlay and Spotify have changed the way we consume video. Qbrick is a technology company that helps such companies with innovative and successful video solutions. We are looking for talents that want to help us build robust, scalable and intelligent solutions for this industry.
Are you the one?! Qbrick is part of a French media technology group - TDF. We have over 500 employees in 9 countries, and have more than 1 500 media customers across Europe. In the Nordics we are close to 100 media professional and serve both traditional media customers as well as large corporations with video solutions. We offer good general terms, social and dedicated colleagues based around Europe and a market space in which you can gain unique competence and knowledge
ABOUT YOUR TEAM
Qbrick is expanding and needs to strengthen its customer service team with a customer-focused Delivery & Support technician.
The Delivery & Support team is responsible for all Qbrick deliverables and support (not end-user support) such as setting up standard accounts, customized players/web sites and live/on-demand web casts to our customers within Europe. The team works with Linux/BSD, Windows and Mac. D&S also function as TAMs for our customers and upon request we visit customers together with the sales team.
For the right person this position offers an excellent way to get to know the Qbrick business and in the future develop further within our different core areas, such as Development, Programming or Sales.
ABOUT YOUR DAILY JOB
In the role of D&S technician in Qbrick you will be part of the D&S global team, responsible for Qbrick’s solution deliveries as well as customer support. Problem solving, customer communication and quality routines will be part of your daily job. You will be focusing on direct support to our customers to start with. The position offers a broad perspective where you will be involved in all issues regarding delivery and support. You will act as a project leader towards clients and co-workers, with the purpose to solve problems and always deliver excellent service to our customers. Our work pace is high and we constantly try our best to succeed expectations.
Key Responsibilities:
• Respond and resolve incoming tickets from our customers
• Setup of new accounts in our systems
• Document new setup and processes in our wiki
ABOUT YOUR QUALIFICATIONS
Are you genuinely interested in top of line online video solutions and are you convinced that communication via web-TV is the future? Do you want to help companies create success and profitability through the market's most attractive communication technology?
The right attitude, personal drive, humbleness, service level and engagement are equally important as technical skills and previous background to us. You enjoy to be in contact with customers and to be service minded.
If you have previous experience as a support technician, that’s a plus but not a must. Most probably you are starting your career, having just graduated with a Bachelor’s or Master’s Degree within a technical discipline. Or maybe you have already worked a few years within complex systems, networks or ISP related networks.
You need to have an overall technical knowledge and a personal interest in IT. Excellent written and oral communication skills in English and Swedish are a prerequisite.
This position requires that you can work in a structured and thorough way and that you have the ability to be a self-starter and work independently. You like solving problems and enjoy working with a mixture of people and the more technical aspects.
Publiceringsdatum2013-09-02Så ansöker duSista dag att ansöka är 2013-10-18
Ansökan kan tyvärr inte göras via e-post.
Klicka på denna länk för att göra din ansökanFöretagQbrick AB
AdressQbrick AB
Södra Hamnvägen 22
11541 Stockholm
Jobbnummer 1641508
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