Delivery Leader DBS Nordic
Volvo Group / Supportteknikerjobb / Göteborg
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hela Sverige Visa alla jobb hos Volvo Group i Göteborg,
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hela Sverige Do you have the passion for IT deliveries, agile mindset and wants to lead a team to excellent deliveries?
Here is the opportunity for you ...
We are a global IT delivery within Volvo group IT that maintains a direct relation with the Dealerships of our Volvo Group like Volvo Trucks, Volvo Penta, Volvo Construction equipment etc. to provide front desk support for the business applications used by them.
We are now looking for a Delivery Leader for one of our teams in Gothenburg that supports the Scandinavian markets. You will play a key role in an experienced team who provides professional front desk support to our Nordic dealers.
Role mission & context
As Delivery Leader you are responsible for the defined deliveries according to agreed estimations on cost, time and quality. You are responsible for the team's competence and culture development to secure the delivery as well as individual training, cross training and knowledge sharing.
The Delivery Leader supports the Delivery Manager to identify competence and development needs according to the business needs. The Delivery Leader IT is highly involved in the daily operational work.
Delivery leader responsibilities are:
• Secure work prioritization and distribution within the team and coordinate team's activities
• Securing IT delivery in line with decided directives and frameworks
• Ensure communication / collection / sharing relevant information with stakeholders, team members, and partners in a systematic way
• Together with Delivery Manager secure capacity planning for the delivery
• Act as a mentor and coach for colleague, give support, feedback and recognition related to delivery and performance
• Initiate and encourage development activities for the team members in cooperation with the respective Delivery Manager
• Direct contact with users and customers from Nordic region (Sweden, Norway, Denmark and Finland)
• Solving incidents that appear in Volvo Dealer's and Workshop's applications (business knowledge needed)
• Working according to established rules and procedures as a member of DBS Nordic (registering, closing, monitoring and follow-up incidents)
• Working in accordance with ITIL and Global DBS Best Practices
• Ensure quality and up to date Knowledge Base
• Occasionally coordinate new support activities
For more information please contact:
Grzegorz Wolny, Delivery Manager DBS EMEA, +48 601284621
Munro Katrina, HR Business Partner MAS/DCL, +46 739026512
Union representatives:
Akademikerna - Peter Månsson, +46 31 3220684
Unionen - Jonas Ljungdahl, +46 31 3224985
Ledarna - Roger Nordh, +46 31 3223088
The competencies we are looking for:
• Proficient in Swedish and English
• Work experience in leading or coordinating teams
• Experience as an Application Support agent
• Knowledge of Service Now
• Ability to work independently
• Self-learning, self-exploration
• Good communication skills
• Finish language will be an additional asset
We can offer you...
an opportunity to work together with highly skilled colleagues in a global environment which provides opportunities for you to develop both professionally and personally.
The Volvo Group is one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta.
Volvo Group IT manages the Group's overall IT strategies and plans and has the end-to-end responsibility for all development, delivery, support of IT solution and services for the Volvo Group.
We are more than 6000 people based in 36 countries working in a completely global organization. We are a team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.
Publiceringsdatum2018-02-14Så ansöker duSista dag att ansöka är 2018-03-15
FöretagVolvo Group
AdressVolvo Group
•
40508 Göteborg
Kontorsadress•
Jobbnummer 3964613
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