Data Center Operations Manager
Microsoft Sweden 1172 AB / Supportteknikerjobb / Gävle
2026-04-01
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In alignment with Microsoft values, we are committed to fostering an inclusive work environment where everyone can thrive. We are seeking a Datacenter Operations Manager (DCOM) to play a critical role in delivering the core infrastructure and foundational technologies that power Microsoft's cloud services, including Azure, Office 365, Bing, Xbox, and OneDrive.
Microsoft's Cloud Operations & Innovation (CO+I) organization operates a global portfolio of more than 100 datacenters and over one million servers, supporting more than one billion customers and 20 million businesses worldwide. CO+I is focused on operational excellence, sustainability, and continuous growth, while investing deeply in employee development through training, certifications, and career programs.
Join CO+I to help empower billions of people around the world.
Responsibilities
People Leadership
Lead through empowerment, accountability, coaching, and care.
Model Microsoft values and leadership principles.
Set clear team objectives, enable cross-team collaboration, and support adaptability and learning.
Attract, retain, and develop talent by understanding individual strengths and career aspirations.
Datacenter Operations
Drive alignment across dependencies, supplier contracts, success metrics, resource readiness, and operational supportability.
Review and improve SLAs, KPIs, and OKRs across IT and Critical Environment (CE) services.
Partner cross-functionally on global and regional initiatives, including EHS, risk assessments, and certifications.
Manage datacenter budgets, forecast demand, and make trade-off decisions aligned to sound fiscal practices.
Ensure datacenter availability, safety, and security through strong execution and adherence to EHS runbooks.
Report and escalate safety or security issues immediately.
Service Delivery
Own end-to-end service quality, compliance, and customer satisfaction.
Manage client relationships and ensure expectations are clearly defined and met.
Apply subject matter expertise to meet SLA/OLA commitments with minimal disruption.
Share recurring issues and best practices with regional and global teams to prevent recurrence.
Plan staffing and resource needs based on current and future demand.
Ensure completion of required training and partner with Learning & Development to evolve training programs.
Participate in Sev 1 and Sev 2 incident bridges and approve RCA and post-incident reviews.
Work Environment & Culture
Remove barriers to agility and enable teams to shift priorities without losing productivity.
Foster a culture of safety, quality, inclusion, and customer obsession.
Encourage collaboration across organizational boundaries and enable others to scale impact.
Delegate effectively to support growth and develop future leaders.
Act as a trusted advisor across a broad network of stakeholders.
Recognize and reward teamwork and contributions toward strategic goals.
Ownership
Demonstrate accountability for service quality, risk management, and customer experience.
Identify, resolve, or escalate unaddressed issues to ensure operational excellence.
Communicate risks, dependencies, and budget implications to support informed business decisions.
Qualifications
Required Qualifications
Bachelor's degree or equivalent experience AND 5+ years of mission-critical service management experience (e.g., IT services, manufacturing, logistics, military, or physical operations in IT or critical environments).
3+ years of experience leading diverse, technical teams.
Security Screening
Ability to meet Microsoft, customer, and/or government security screening requirements.
Must pass the Microsoft Cloud Background Check upon hire and every two years thereafter.
Preferred Qualifications
6+ years managing large-scale, complex projects or programs.
6+ years' experience with Critical Environment infrastructure (e.g., UPS, generators, AHU).
6+ years' experience with physical IT infrastructure (e.g., servers, networking, racks, cabling).
Experience managing budgets of $1M+.
Degree in Computer Science, Engineering, Supply Chain, or related field.
5+ years leading global or virtual technical teams.
Relevant certifications (e.g., ITIL, PMP, CDCP, CompTIA, Microsoft, networking or leadership certifications).
This position will be open for a minimum of five days, with applications accepted on an ongoing basis until filled.
Microsoft is an equal opportunity employer and provides reasonable accommodations during the application process.
Så ansöker du Sista dag att ansöka är 2026-05-14
Klicka på denna länk för att göra din ansökan Omfattning Detta är ett heltidsjobb.
Arbetsgivare Microsoft Sweden 1172 AB (org.nr 556952-8150)
Arbetsplats Microsoft Data Center - Gavle
Jobbnummer 9832816