Danish speaking technical support agent - Gothenburg - TechTeam SQM - Supportteknikerjobb i Malmö
Danish speaking technical support agent - Gothenburg
TechTeam SQM / Supportteknikerjobb / Malmö
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Danish speaking technical support agent
We are looking for three Danish speaking technical support agents whose tasks will be to provide 1st level technical support over thephone but also in writing (answering web submits/emails) to end-
consumers. The positions are located in the centre of Gothenburg (TechTeam can offer a relocation package).
Job description
You will work in a helpdesk which provides technical support within 3 main categories:
* Photo(mostly digital, but also analogue)
* Video(mostly digital but also analogue)
* Officedevices (such as printers, faxes, scanners and multifunctional devices)
Your work will include:
* Troubleshoot 1st level Help-Desk problems
* Troubleshoot and reply to web-submits/emails
* Create tickets/incidents in Incident Management Tool
* Study and participate in activities to improve knowledge of client specific software and/or products
* Contribute technical knowledge to project Knowledge Base
* Focus on continuous improvement regarding customer satisfaction
For this position you are required to be fluent in both spoken and written Danish and have strong communication skills regarding English (Swedish/Norwegian/Finnish is a plus). You also need to have
excellent customer, communication and organizational skills. It is a plus if you have worked with customer service/technical support previously.
A technical background and/or a background within IT is desired, but most important is that you have a genuine interest in technique and an ambition to learn.
The positions are located in Gothenburg but during the first month you will receive training at our desk in Brussels (TechTeam will arrange for your accommodation). The desk in Gothenburg is open
during office hours.
If you feel that you are the right candidate for this job please send your application as soon as possible. Interviews will be conducted continuously.


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Sista dag att ansöka är 2008-03-23

TechTeam SQM

TechTeam SQM
Box 1152
17123 SOLNA


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