CX Programs Senior Specialist
Swedish Match Sales Sweden AB / Marknadsföringsjobb / Stockholm
2025-05-19
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hela Sverige Our vision: A smoke-free future
We are transforming our business with a clear purpose: to deliver a smoke-free future. Swedish Match, an affiliate of PMI, has been a leader in the industry for over 200 years. In the Nordic region, we have 1,600 employees based in Sweden, Denmark, Finland, and Norway, all working in close collaboration to deliver a smoke-free Nordics.
If you are an experienced marketing professional with a consistent record of success and a passion for making a lasting impact, we would love to hear from you. We are looking for individuals who excel in strategic planning, innovative campaign development, and data-driven decision-making. Your ability to drive brand growth and engage with diverse audiences will be highly valued. Join us and contribute to shaping the future of our brand and achieving our ambitious goals.
Role Summary:
We are seeking a CX Programs Senior Specialist to join our Nordics Consumer Experience team. The CX team is responsible for continuously securing and elevating the consumer experience for all our smoke free categories. You will build and lead exciting consumer programs that enhance these experiences across all channels. You'll develop innovative initiatives based on consumer insights and markets opportunities, ensuring we stay ahead in delivering our Smoke-Free strategy.
About the role:
Conduct detailed market/category research and analysis to identify local trends, consumer journey behavior, needs and preferences, and competitive landscape to define business opportunities/ business needs.
Support Manager CX Programs in development of the Nordic strategy for acquisition and retention of consumers. Coordinate with relevant markets to ensure integration into deployment strategies, adhering to trade processes and regulatory frameworks.
Identify the right audiences for consumer engagement, handling the strategy to ensure effective communication.
Innovate and develop new consumer programs that drive quality acquisition and conversion. Using your creativity and market insights to design initiatives that attract and retain consumers.
Take the lead on commercial initiatives that span multiple categories, advocating for consumer-centric solutions grounded in market insights and trends.
Monitor and evaluate the progress of programs, projects, and initiatives against KPIs and goals, recommending corrective actions as needed.
Be a standout team player and collaborate with cross- functional teams and channel owners to ensure relevancy and content to improve performance.
Who we are Looking for:
University degree or equivalent in Business Management, Finance, Marketing or related fields.
Minimum 4 years of experience in Marketing / Business Development / Consumer experience (preferably in FMCG)
Strong communication, presentation, and storytelling skills in English is required. Knowledge of Swedish would be an advantage.
Strong critical thinking and problem-solving abilities, with excellent implementation skills
Documented experience of having successfully worked with consumer experience, implementation of programs, or related roles, preferably within the FMCG industry.
Very good strategic height and analytical ability but can work with details when required.
Project management skills; structured and self-driven working style.
Understanding and experience of marketing in legally restricted markets is of advantage.
All applicants must have the legal right to work in Sweden. Relocation support is not available for this job.
What We Offer:
Our success depends on the dedicated people who come to work every single day with a sense of purpose and an appetite for progress. Join us at Swedish Match and you too can:
Seize the freedom to shape your future and ours. We'll empower you to take risks, experiment, and explore.
Be part of an inclusive, diverse culture, where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong.
Enjoy the flexibility of hybrid working - split your time between our office and the comfort of your home, in line with business needs.
Pursue your ambitions and develop your skills with a global business - our size and scale provide endless opportunities to progress.
Take pride in delivering our promise to society: a smoke-free future.
Så ansöker du Sista dag att ansöka är 2025-06-22
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Arbetsgivare Swedish Match Sales Sweden AB (org.nr 556123-8089)
Arbetsplats Swedish Match
Jobbnummer 9346108