Customer Technical Support, Solna
Telia Sverie AB / Supportteknikerjobb / Solna
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hela Sverige Visa alla jobb hos Telia Sverie AB i Solna We are now looking for a Customer Support Engineer at Telia Carrier. This position is part-time (from 40 to 80% working time), hourly-paid, 24/7 shifts occur. This time the following language skills are prioritized: Russian and Spanish, however you are welcome to apply even without these skills.
Telia Carrier (TC) is one of the world's leading providers of network infrastructure and services - empowering individuals, businesses and societies to execute their most critical activities. Customer Support Center (CSC) is TC's single point of contact regarding service faults, delivery, billing and sales inquiries from customers such as operators, service and content providers as well as other large-scale users world-wide. We own and drive customer issues to resolution while keeping an open channel of communication with customers during on-going cases.
CSC is a technical customer support unit with strong business acumen and customer focus. We deliver a world-class customer experience to build business trust and reliability with our customers. Employees are scheduled on a rolling basis for shift work covering 24/7/365. Single shifts and on-call duty can occur. Improving our way of working is key which is why you are expected to raise various issues. We work with continuous improvements so you need to find change appealing.
YOUR NEXT CHALLENGE?
You will be taking care of our customers' requests (incoming by telephone, e-mail, web interface and/or fax). Responsibilities also include logging in all actions taken, and contacts with customers, in the appropriate system. Performing in-depth level of analysis and troubleshooting in order to resolve as many cases as possible at first line without escalation to second level support. You will as well be responsible for keeping track of SLA thresholds and commitments and chase information and progress status with other internal units and external providers, as well as for keeping the fault handling on-going and to push for a resolution/a restoration of the service as soon as possible.
Some other tasks include writing reasons for outage reports to customers upon request and contributing to the process and routine's development, improvements and knowledge-sharing. You will be responsible for exemplifying the company values & code of ethics in the daily workflow.
AND WHO ARE YOU?
• Service- and business-minded
• A self-driven problem solver with strong analytical capabilities
• A team player who likes technical trouble shooting just as much as interacting with customers
• Indifferent to a stressful environment
• Able to handle several issues simultaneously
• An excellent communicator and keen to collaborate with others
• An extrovert, actively networking with the organization
• Possessing good understanding of a multi-cultural environment and interest to work in such
• Able to easily learn and adapt new routines, support systems, technologies
Your experience:
• Excellent/ fluent English (written and spoken) on a highly technical & professional level
• A degree with major in Network Engineering or Communication Systems or a high technical knowledge, experience, understanding and interest of the same
• Solid knowledge of IP technologies, as well as other telecommunication technology layers such as transmission, voice, roaming, Ethernet
The following skills are meriting:
• Cisco/Juniper certification and/or understand of signaling
• Other related university studies
• ITIL knowledge
• An additional language (apart from English and Swedish) on a fluent level
INTERESTED?
If you fancy joining my team, please apply via the link at the bottom. If you have questions about this position you can send me an email at
anna.demchenko@teliacompany.com. Selection is ongoing, please do not hesitate to get in touch. Last day to apply is June 10, 2018.
Apply online:
https://teliacompany.wd3.myworkdayjobs.com/Telia_careers/job/Solna/Customer-Technical-Support_5958/applyVaraktighet, arbetstid
Behovsanställning med fast timlön
Publiceringsdatum2018-05-29Så ansöker duSista dag att ansöka är 0001-01-01
FöretagTelia Sverie AB
AdressTelia Sverie AB
16979 SOLNA
KontorsadressStjärntorget 1
Jobbnummer 4172650
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