Customer Support with technical interest
Blueair AB / Butikssäljarjobb / Stockholm
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hela Sverige Visa alla jobb hos Blueair AB i Stockholm Blueair is a world leading producer of air purifiers for home and professional use. With a clear purpose to improve the health and well-being of people everywhere, Blueair delivers innovative, best-in-class, energy-efficient products and services sold in over 60 countries around the world. Blueair is headquartered in Stockholm. The company is part of the Unilever family of brands.
Customer Support with technical interest
Do you want to be part of a start-up of a new Customer Support for Blueair Europe?
We are growing our European efforts and a natural step of that is to give our European customers the best possible experience.
This is an exciting role where you will contribute to excellent customer support for an important product - air purifiers. You will also, together with your colleagues, have the chance to build up the function and set your own mark on the routines and processes. We are accelerating our eCommerce journey and you will be the first point of contact towards our customers shopping online.
We are looking for a person that loves to give service and has a high portion of customer focus. The combination of a sales interest and a technical interest is a good correlation in order to succeed in the role.
Your responsibility area will be Europe and you will have a close cooperation with our Global Customer Support. You will part of the Blueair Europe organisation with daily contact with sales and logistics.
Main responsibilities
• Deal directly with consumers and dealers within Europe, (1st and 2nd line of support) either by telephone, e-mail and others
• Develop and structure customer support processes, system and workflows for European Customer Support
• Document and structure processes and documents for European customer support
• Respond promptly to consumer inquiries
• Handle local service and repairs enquiries for partners and distributors
• Oversee orders, forms, applications and requests for EU E-commerce
• Provide pricing and delivery information for consumers and work with upsell to customers
• Manage consumer accounts/ticket/keep records of consumer interactions and transactions
Your profile
• High school diploma
• Minimum 5 year of relevant experience
• Knowledge of administrative procedures and customer service principles
• Fluent in English and Swedish both oral and written, additional EU language is to prefer
• Experience from ERP/NetSuite is advantageous
• Product knowledge of electrical products is a nice to have
It is important with a positive attitude and willingness to help. We believe that you enjoy sales and is motivated to contribute to growth of our products by delivering best in class service and take initiatives in being part of positive sales trends.
We believe you are structured and thorough and bring solutions to challenges/problems that may be presented.
It is a big plus if you have experience in home appliances products. We are proud of our mission to contribute to better health and wellbeing, we are proud of our products bringing clean air to our society; therefore, we value your shared interest in our products.
Our offer
Blueair offers you an exciting role in an international environment. You will be a part of a company in strong growth with values that engages every employee. You will work with sharp, motivated colleagues in a nice office environment and have the opportunity to change the world such that everyone should have the opportunity to breath clean air!
Your application
If you have any questions, please contact Leila Sayyad, Global Recruitment Manager, on phone: +4673 258 2331.
Apply today as we are going through applications continually.
Publiceringsdatum2019-03-29Så ansöker duSista dag att ansöka är 2019-06-29
Klicka på denna länk för att göra din ansökanFöretagBLUEAIR AB
KontorsadressKarlavägen 108
Jobbnummer 4699706
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