Customer Support to Glooko/Diasend

PS Partner / Butikssäljarjobb / Göteborg
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Want to join a Silicon Valley company

• in Gothenburg?

Glooko/Diasend: A market leading solution that simplifies life for people with diabetes
Join us in our next big phase of expansion that will make us known all over the globe
Impact the lives of tens of millions of people

Glooko/Diasend simplify life for people with diabetes and facilitates the work of their health care providers by optimizing diabetes data management.

Our comprehensive and market leading solutions involve uploading, storing and analyzing data from a clear majority of the diabetes devices currently available on the global market - allowing patients and caregivers to easily access, understand and share the same information. This equals highly valuable support for people with diabetes both during and in-between doctor visits, and makes the work of diabetes coaches around the world much more efficient and accurate.

Over the last few years we have grown quickly and are now at the point of the next big phase of expansion, aiming at establishing a presence with new exciting products in several markets within the near future. And to get there, the search for a number of new talented and driven co-workers has now begun.

We are a global company with about 80 employees, located in Silicon Valley, Chicago, London and Gothenburg - currently serving 4 000 diabetes clinics in 23 countries across 15 languages, impacting the lives of tens of millions of people with diabetes on a daily basis. Our largest owners are Samsung Ventures, Medtronic, Canaan Partners and Social Capital.

In our brand new office close to Liseberg (yes - you will have Lisebergskortet as an employee benefit) in Gothenburg we are approximately 35 co-workers. We are responsible for sales, customer support and marketing for all international markets except North America. We also have a dedicated team of engineers that works with technical development for all global markets.

Intrigued?



Glooko/Diasend is now looking for a Customer Support Representative to join the international support team in Gothenburg.

You will be working in a team of five geared towards various international customer markets, such as Sweden, France and Germany.

Main responsibilities include;

• Answering incoming phone calls and e-mails from patients, healthcare providers and retailers
• Registration and administration of deviations as well as follow-up work
• Handling customer complaint issues
• Support the international sales team (eg inform customers about promotions and offers)



Who are you?

We are looking for a service minded, solution oriented and proactive person. You should have the ability to create good relations with both customers and co-workers. You are a team player who enjoy working at a high pace towards set goals. You need to have an analytical and pedagogically oriented approach to provide great customer service. You enjoy working in a dynamic and multilingual environment. Bonus is if you on top of this also have a technical interest.

We believe you have some form of higher education, with a few years of experience from customer support - preferably with technical products.

A requirement for this role, is that you communicate fluently in Swedish, English and French. Moreover, it is an apparent advantage if you are familiar with German.



What can Glooko/Diasend offer you?

You will be employed by Glooko/Diasend and the position is placed in Gothenburg at the local office.

Glooko/Diasend offers a very stimulating challenge in an established, stable international company. We are looking for someone who wants to be a part of our organization going forward, with great influence and responsibility.

Is this you? If so, don't hesitate to apply.

Please visit our Career page for more information about us http://karriar.pspartner.se/diasend/



How to apply

For this recruitment, we are cooperating with PS Partner. To apply, visit www.pspartner.se and register your CV with a cover letter. For questions please contact recruitment consultant Sara Pettersson sara.pettersson@pspartner.se

Be sure to submit your application as soon as possible - the recruitment process is ongoing and we cannot wait to find our new passionate teammate!

Varaktighet, arbetstid
• -

Publiceringsdatum
2018-01-04

Ersättning
Enligt överenskommelse

Så ansöker du
Sista dag att ansöka är 2018-01-11
Klicka på denna länk för att göra din ansökan

Företag
PS Partner

Adress
PS Partner
Första Långgatan 18
41328 GÖTEBORG

Kontorsadress
Första Långgatan 18

Jobbnummer
3885668

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