Customer Support Technician
Volumental AB / Supportteknikerjobb / Stockholm
2020-11-30
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hela Sverige Visa alla jobb hos Volumental AB i Stockholm Volumental is a tech company helping millions of shoppers around the world find perfect fitting footwear. In less than five seconds, our 3D scanner and AI-powered recommendations can guide shoe shoppers to find the right pair - every time. With customers across the world including New Balance, Bauer, Ecco and XXL, we are on a mission to help 500 million shoe shoppers find perfect fitting footwear by 2025 both in-store and online.
We are here to help people. And thus, we really value our customers and the people who use our products. Like that friend or parent that helped you when your first computer broke down: we are not here just to make customers happy, we are here to teach them how to solve things themselves and want them to be successful when using our products.
As a Support and Operations team member, you will be the interface between our technology teams and our customers. In a normal day you will likely sit down with our engineering teams to help troubleshoot a hard problem, use your linux command line skills to automate a maintenance workflow, and later in the day have a meeting with a customer's IT department to help them understand how their network should be configured for the scanner to work optimally. This is a customer facing role where you will talk to people all over the globe and learn new things every day!
What you will do when you join the Support and Operations team?
Support our customers
We have thousands of scanners all around the world. Every now and then one of them breaks and does not work. As a Customer Support Technician you would help the customer troubleshoot, identify and solve the problem and make their day! More than that, your actions should be guided by this question: if we identify a new problem, how can we make sure the customers will be able to solve it themselves in the future?
Troubleshoot and bug hunt
Sometimes issues can be harder to identify or solve, so we need to pull in other people within our organization. You will likely talk to our engineers, Product Owners and Key Account Managers on a daily basis to understand how a specific feature is supposed to work, why it's not working and what we need to do to make it work again. We work collaboratively at Volumental and during most of the days you will be interacting with different teams across the organization.
Maintenance and proactive support
A big part of supporting our customers is of course finding problems before they occur. As a Customer Support Technician, you will help build out monitoring and maintenance tools to identify future problems and automate workflows, minimizing the time you and others spend on repetitive tasks so we can focus on what really matters!
Who we're looking for (does this resonate with and describe you?):
A natural and great communicator - You love to interact with people from all backgrounds, and can clearly communicate complex concepts in a simple way.
Love computers and humans alike - You are equally comfortable interfacing with computers and talking to people, whichever is required to solve the problem at hand.
Technology enthusiast - You like learning about new technology and trying out new gadgets. If something in your home breaks, your first instinct is fixing it rather than buying a new one - why lose all the fun of trying to fix it?
Humble and a team player - You're a collaborative team member with low prestige, willing to jump in and help where needed.
High integrity - You're honest and accountable, comfortable with owning up to your mistakes and learning from them.
Patient and empathetic - You care about people and always have their best interest at heart. And you know that sometimes this requires extra patience and understanding.
Analytical and data driven - You can tell stories with data, dedicating efforts to use this data to back your arguments up or even confront them.
Fluent in English - Other languages are a plus!
You have previous experience with:
Using scripting languages to automate your own workflows
Identifying the components of a consumer PC and explaining what they do
Using Linux and not considering the command line arcane and scary
Being familiar with concepts like IP, MAC-address, apt, ethernet, bash, python and being able to explain what they mean to a person that isn't.
Have you recognized yourself in this description? If so, please apply now, we're looking forward to meeting you!
COVID-19 Notice:
Our recruitment process normally includes at least one opportunity for a face to face meeting, but in these times we have moved to virtual hiring and onboarding processes to respect social distancing. Should a candidate prefer to meet in person at the final stages of recruitment, we take all necessary precautions to ensure everyone's safety.
Our entire company has been to a large degree working remotely during this period, and we are confident about maintaining a creative and efficient environment while away from the office! However, as we do hope to return to the office eventually, you will need to relocate to Stockholm for this role.
Varaktighet, arbetstid
Heltid Anställningstid enligt överenskommelse
Publiceringsdatum2020-11-30ErsättningLön enligt överenskommelse
Så ansöker duSista dag att ansöka är 2021-05-19
Klicka på denna länk för att göra din ansökanFöretagVolumental AB
Omfattning Detta är ett heltidsjobb.
Arbetsgivare Volumental AB (org.nr 556912-4141)
Arbetsplats Volumental
Jobbnummer 5466951
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