Customer Support Specialist (Fixed Term Contract
Midasplayer AB / Datajobb / Stockholm
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hela Sverige Your role within our Kingdom
We are looking for experienced and motivated support specialists to work in our second line team and serve as a liaison between first line customer service and other departments in King. You will build relationships with our internal customers and through these you will work to maintain a proper communication flow and contribute to the quick resolution of customers issues focusing on high customer satisfaction.
Responsibilities include
• Handling wide variety of queries on player accounts, games, player promotions etc. across products
• Uni/multi point coordination with internal and external clients to resolve escalations from 1st line in regards to Games, Promotional or Payments issues of the customer
• Researching and accumulating accurate information/ cause of instance
• Forwarding required and precise information to further points of escalation across the business
• Investigating, identifying and providing timely solutions to all technical issues players may be facing
• Receiving/interpreting information from external teams and sharing the information to internal teams in an understandable format
• Backend processing of online withdrawals/refunds and resolving issues for global and localized payment providers (ranging from Credit cards, to SMS, to IVR to prepaid cards)
• To maintain high levels of productivity and quality standards following set guidelines
• To adhere to standard operating practices and follow compliance guidelines
• To contribute to process improvement
• To keep yourself up to date and consistent in terms of process knowledge
• To maintain high levels of engagement
• Perform Analysis and regular Reporting
Skills to create thrills
• Knowledge of English language to a business or professional level
• Excellent communication and interpersonal skills
• Passion for games and inquisitive nature
• Strong reasoning and logical aptitude
• Strong technical ability to understand utility of various hardware and software components of computers. Relevant university degree or previous related experience
• Ability to address teams on process related information by means of both visual and oral communication
Tasty bonus skills:
• Knowledge of a third language to a business or professional level
Our Kingdom
King is a worldwide leader in cross-platform, bite-sized games on mobile, Facebook and the web. King created Candy Crush Saga, one of the most popular and highest grossing mobile apps across the globe and Facebook?s #1 app. King currently has over 225 million monthly players generating over 30 billion gameplays per month across mobile, Facebook and the website
www.king.com . Across all platforms, King now has more than 100 million daily players. The company offers more than 160 exclusive games in 14 languages through
www.king.com , on mobile and tablets, and on Facebook.
Want to get treated like royalty?
If you are interested in this role apply now! Application needs to be in English.
https://apply.king.com/vacancy/customer-support-specialist-fixed-term-contract--1-year-stockholm/1507/description/Varaktighet, arbetstid
Visstidsanställning 6 månader eller längre
Heltid
Publiceringsdatum2016-10-03ErsättningFast månads- vecko- eller timlön
FöretagMIDASPLAYER AB
AdressMIDASPLAYER AB
Sveavägen 44
11343 STOCKHOLM
KontorsadressSveavägen 44
STOCKHOLM
Jobbnummer 3082411
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