Customer Support Specialist (Fixed Term Contract

Midasplayer AB / Datajobb / Stockholm
Observera att sista ansökningsdag har passerat.


Visa alla datajobb i Stockholm, Solna, Lidingö, Sundbyberg, Danderyd eller i hela Sverige
Visa alla jobb hos Midasplayer AB i Stockholm, Malmö eller i hela Sverige

Your role within our Kingdom

We are looking for experienced and motivated support specialists to work in our second line team and serve as a liaison between first line customer service and other departments in King. You will build relationships with our internal customers and through these you will work to maintain a proper communication flow and contribute to the quick resolution of customers issues focusing on high customer satisfaction.

Responsibilities include
• Handling wide variety of queries on player accounts, games, player promotions etc. across products
• Uni/multi point coordination with internal and external clients to resolve escalations from 1st line in regards to Games, Promotional or Payments issues of the customer
• Researching and accumulating accurate information/ cause of instance
• Forwarding required and precise information to further points of escalation across the business
• Investigating, identifying and providing timely solutions to all technical issues players may be facing
• Receiving/interpreting information from external teams and sharing the information to internal teams in an understandable format
• Backend processing of online withdrawals/refunds and resolving issues for global and localized payment providers (ranging from Credit cards, to SMS, to IVR to prepaid cards)
• To maintain high levels of productivity and quality standards following set guidelines
• To adhere to standard operating practices and follow compliance guidelines
• To contribute to process improvement
• To keep yourself up to date and consistent in terms of process knowledge
• To maintain high levels of engagement
• Perform Analysis and regular Reporting

Skills to create thrills
• Knowledge of English language to a business or professional level
• Excellent communication and interpersonal skills
• Passion for games and inquisitive nature
• Strong reasoning and logical aptitude
• Strong technical ability to understand utility of various hardware and software components of computers. Relevant university degree or previous related experience
• Ability to address teams on process related information by means of both visual and oral communication

Tasty bonus skills:
• Knowledge of a third language to a business or professional level

Our Kingdom

King is a worldwide leader in cross-platform, bite-sized games on mobile, Facebook and the web. King created Candy Crush Saga, one of the most popular and highest grossing mobile apps across the globe and Facebook?s #1 app. King currently has over 225 million monthly players generating over 30 billion gameplays per month across mobile, Facebook and the website www.king.com . Across all platforms, King now has more than 100 million daily players. The company offers more than 160 exclusive games in 14 languages through www.king.com , on mobile and tablets, and on Facebook.

Want to get treated like royalty?

If you are interested in this role apply now! Application needs to be in English.

https://apply.king.com/vacancy/customer-support-specialist-fixed-term-contract--1-year-stockholm/1507/description/

Varaktighet, arbetstid
Visstidsanställning 6 månader eller längre
Heltid

Publiceringsdatum
2016-10-03

Ersättning
Fast månads- vecko- eller timlön

Företag
MIDASPLAYER AB

Adress
MIDASPLAYER AB
Sveavägen 44
11343 STOCKHOLM

Kontorsadress
Sveavägen 44
STOCKHOLM

Jobbnummer
3082411

Observera att sista ansökningsdag har passerat.

Prenumerera på jobb från Midasplayer AB

Fyll i din e-postadress för att få e-postnotifiering när det dyker upp fler lediga jobb hos Midasplayer AB: